Director of Human Resources

HUMAN RESOURCES
PORTLAND | HYBRID

Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions.

POSITION SUMMARY

The Director of Human Resources will work directly with Senior Leadership to define, build, maintain, and fully integrate Human Resource processes throughout Convergence Networks, including compensation and benefit programs, leadership training, and ownership of human capital related processes.  

The goal of this position is to ensure all employees embody Convergence Networks core values: 

• Growth - Employees receive consistent and valuable training, coaching and career-pathing. Systems and policies are designed for scalability. 
• Relationships – Employees treat each other with respect, and are given opportunities to develop strong professional relationships. 
• Existing Clients First – Employees are supported and empowered to meet the company’s customer service goals.  
• Accountability – Employees take part in tough conversations and ongoing feedback, ensuring that all employees are held accountable for their areas of responsibility.    
• Teamwork – Employees are encouraged to collaborate and find cross-departmental solutions to business problems.  

The ideal candidate will have a blend of operational and strategic focus, with a comfort in having direct, honest and hard conversations with staff, including top level Directors and the CEO. The candidate must be able to balance advocating for employees, while maintaining legal and regulatory compliance, and achieving business goals and objectives. 

WHAT DOES OUR DIRECTOR OF HR DO?

Corporate Leadership 

• Provide HR leadership for a growing Information Technology company located in the US and Canada.  

• Develop, lead, and implement people/HR strategies and initiatives aligned with the overall business strategy.  

• Lead integration efforts from a people and culture perspective.  

• Act as a trusted advisor regarding HR policies, regulations, and interpretation.  

• Provide timely and proactive communications on significant developments throughout the organization.  

Recruit, Manage and Retain Top Talent 

• Identify skills gap and overall strategy of recruiting, and employee selection for both technical and administrative roles.  

• Oversee and direct employee benefits and compensation, including 401k and RRSP administration.  

• Collaborate with managers and departments to assist the overall business needs from an HR and people perspective, including employee concerns, complaints and internal investigations.  

• Ensure timely performance reviews and stay interviews.  

• Implement consistent employee training plans across all roles 

• Provide comprehensive leadership training to lower and mid-level management 

• Work with Team Leaders to ensure all staff, including Team Leaders, have received adequate training before they start providing service to customers (external and internal).  

• Work closely with leadership to develop and implement HR policies and procedures as needed.    

• Be a cultural advocate, ensuring relationships are solid with all staff.   

• Work with the leadership team to minimize employee turnover.   

Manage HR Department 

• Manage HR, payroll, and Training team members and have overall accountability for the department.  

• Drive continuous process improvement across the HR functions.   

Compliance 

• Adherence to DOL, BOLI and FLSA guidelines for US employees. 

• Adherence to Provincial Employment Standards, Human Rights, and Occupational Health and Safety Acts for Canadian employees.  

• Handle all workplace injury claims and process with our workers compensation carrier.  

WHAT SKILLS DO I NEED TO BE A SUCCESSFUL DIRECTOR OF HR?

• Advanced knowledge of the HR process, activities, and employee services.  

• Experience with COBRA, FLSA, OFLA/FMLA, DOL, and others   

• Experience in the United States and Canada's employment landscape and regulatory compliance  

• Experience with administering and managing benefits and retirement plan administration.  

• Effective interpersonal and communications skills, with the ability to mirror your communication style to your audience.  

• Experience with employee relations, including coaching, developing, investigations, and corrective actions.   

• Ability to have tough conversations in a positive manner.   

• Advise management in appropriate resolution of employee relations issues.  

• Ability to respond effectively to sensitive inquiries and complaints.  

• Understanding of payroll process and employment tax laws.  

• Be able to maintain complete confidentiality when required to do so.  

• Self-starter with a positive attitude.  

WHAT ARE THE QUALIFICATION I NEED TO HAVE?

• 10 years’ HR experience in a generalist environment. 2+ in a leadership capacity.  

• Bachelor’s degree in Human Resource Management or related field  

• Relevant HR certifications, such as PHR, or SHRM-CP ,.CHRP, CHRL, CHRE, or CPHR  

• Functional understanding of financial statements and impacts/drivers of finances.  

WOULD BE AWESOME IF YOU HAVE.....

• Bachelor’s degree in Business or equivalent, in addition to an HR degree  

• 2 years’ additional experience in an active management or leadership role.  

• Background working in a business services industry particularly within an HR role.  

• Senior-level HR certifications or credentials, such as SPHR, SHRM-SCP, or CEBS.  

WHAT IS THE PHYSICAL WORK ENVIORNMENT?

• Hybrid work model requiring an average of three days working from the office.    

• This position will require 5-10% travel to company meetings and visiting other offices.   

WHY SHOULD YOU WORK HERE?  

• Group benefits plans, including medical, dental, vision in US and health savings and dental in Canada, including retirement plans (401k and RRSP). 
• We believe in personal and professional growth. We offer regular internal training opportunities, as well as training and certification reimbursement so we can help you grow. 
• We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth. 
• Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as have some fun (families are often included as well).  

PERFECT FIT…

If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!

We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodation is available upon request for candidates taking part in all stages of the selection process. Please contact [email protected]