Regional Director, Human Resources Services

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

Regional Director of Human Resources Services

The Director of Human Resources Services provides strategic and operational HR consulting services to complex and/or multi‑state clients across a variety of industries. This role is accountable for delivering a high‑quality client experience, supporting client retention, and ensuring successful execution of contracted services.

The Director plans, develops, recommends, and implements human resources policies, programs, and practices for assigned clients. This role also provides guidance to client leadership and employees on client‑specific policies, procedures, and HR best practices. Responsibilities include interpreting and improving HR, payroll, and benefits administration processes for multiple clients. The Director supervises support staff, either directly or indirectly, to ensure timely and accurate delivery of services.

This role is based in the regional office in Phoenix, AZ, and includes local travel with occasional overnight travel.

Essential Duties and Responsibilities

Client Services

• Provide HR consulting and support to clients, including guidance on leaves of absence, workers’ compensation, and compliance with applicable state and federal leave laws.
• Interpret client contracts and manage billable work by accurately tracking and reporting time, identifying supplemental services, and collaborating with internal teams to develop proposals for additional services.
• Manage pre‑employment processes, including background checks, references, and other job‑related screening requirements, ensuring confidentiality and compliance with adverse action procedures.
• Maintain personnel files in accordance with regulatory requirements and oversee document retention and destruction processes.
• Manage employee separation processes in compliance with applicable laws and client policies.
• Serve as a primary point of contact for clients and their employees regarding HR policies, benefits, payroll, and compliance‑related questions.
• Advise internal and external stakeholders of potential risks or concerns and recommend practical solutions.
• Build and maintain effective working relationships with client leadership, employees, vendors, and internal teams to support client satisfaction and retention.
• Lead client meetings and prepare agendas, summaries, and reports.
• Develop and manage HR service calendars for multiple clients.
• Conduct HR assessments and prepare findings and recommendations for client presentations.
• Monitor and manage multiple client communication channels, ensuring timely responses, appropriate prioritization, escalation of sensitive issues, and accurate documentation.
• Develop, update, and deliver training content, including webinars.
• Perform other duties and projects as assigned.

HR and Benefits Services for Multiple Clients

• Administer pre‑hire processes, including background checks, drug testing, E‑Verify, assessments, and other client‑specific requirements, in compliance with applicable laws.
• Prepare offer letters and coordinate employment, commission, or other agreements as required by client policies.
• Track applicants in compliance with Equal Employment Opportunity (EEO) and Affirmative Action Plan (AAP) requirements.
• Manage onboarding processes, including new employee orientation, document completion, and records maintenance.
• Create and update job descriptions and determine FLSA classification as needed.
• Address employee relations matters and conduct workplace investigations when required.
• Manage workers’ compensation claims and related documentation.
• Conduct compensation analyses in accordance with applicable pay equity laws.
• Coordinate with internal and external auditors by preparing reports, responding to inquiries, and ensuring accuracy of information.
• Manage unemployment insurance and disability claims, respond to state agencies, and participate in hearings when applicable.
• Support performance management processes using HRIS platforms or established client procedures.
• Administer health, welfare, and retirement plans, including enrollments, terminations, and annual open enrollment activities.
• Provide benefits education and guidance to employees at all levels to support informed decision‑making.
• Coordinate with insurance carriers, brokers, and COBRA administrators to resolve enrollment and coverage issues.
• Address employee inquiries and concerns related to benefit plans, including complex reconciliation and audit matters.
• Manage leave of absence processes in coordination with payroll, benefits providers, and client policies.
• Prepare required data for retirement and benefit plan compliance testing in accordance with DOL and ERISA requirements.
• Support HRIS and benefits system implementations and conversions.
• Prepare and submit government reports related to EEO and AAP compliance within required deadlines.
• Maintain current knowledge of HR laws, regulations, and best practices through professional development activities.

Education and Experience

• Bachelor’s degree in business, human resources, or a related field, or an equivalent combination of education and experience.
• Advanced degree preferred but not required.
• 8–10 years of progressive professional HR experience, including employee relations, performance management, HR administration, payroll, and employment law.

Qualifications, Skills, and Competencies

• Minimum of 3–5 years of HRIS experience.
• Strong analytical, problem‑solving, and organizational skills.
• Effective written, verbal, and presentation communication skills.
• Demonstrated knowledge of applicable state and federal employment laws and regulations, including COBRA, ERISA, FMLA, ADA, ACA, and related programs.
• Ability to communicate clearly and respectfully with a diverse workforce.
• Proven ability to manage multiple priorities, deadlines, and communication channels.
• Strong attention to detail in written materials, reports, and correspondence.
• Ability to understand benefit plan designs and clearly explain information to employees and leadership.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

 OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!