Director of HR Managed Services / New England
About Skillcloud HCM Solutions
Skillcloud HCM Solutions is a technology-enabled HR managed services partner helping organizations across the country strengthen HR operations, improve compliance, and create better employee experiences. We support multiple clients nationwide through a team-based consulting model that combines experienced HR professionals, scalable processes, and smart use of technology to deliver responsive, high-quality service. We are a growth-stage company with significant momentum, a strong sense of purpose, and a genuine commitment to the people and clients we serve.
About the RoleWe are looking for a strategic, operationally strong leader to serve as our Director of HR Managed Services. In this role, you will lead a team of HR consultants who support multiple clients nationwide while owning the overall client experience for the function. You will help shape how we deliver HR services at scale by building team capability, strengthening delivery standards, leveraging technology, and ensuring clients receive consistent, high-quality support.
This is an ideal opportunity for a leader who enjoys balancing strategy and execution in a fast-paced, scale-up environment. Priorities can shift quickly, so success in this role requires sound judgment, adaptability, strong communication, and the ability to lead people and processes through growth and change.
Why Join SkillcloudAt Skillcloud, you will have the opportunity to help shape a growing, technology-forward HR services business. This role offers meaningful leadership scope, the ability to influence how services are delivered at scale, and the chance to build strong teams and client partnerships in a business with significant momentum and opportunity.
Benefits:
- Comprehensive medical, dental, and vision coverage with Employer-sponsored life insurance
- 401(k) retirement savings plan with Company match
- Flexible paid time off with a responsible-use approach that supports work-life balance
- Ongoing professional development and growth opportunities
- Flexible full-time hours with a remote/ hybrid work environment within New England
- Exempt salary starting at $100,000 plus incentive-based compensation rewards
What You’ll Do:
- Lead, coach, and develop a team of HR consultants serving multiple client accounts across the United States.
- Oversee the delivery of HR managed services across a diverse client portfolio, ensuring quality, responsiveness, and consistency.
- Own the client experience, including relationship management, issue escalation, onboarding, and service delivery excellence.
- Build and refine scalable processes, workflows, and operating rhythms that support a growing managed services business.
- Champion the use of HR technology, data, and reporting to improve team productivity, visibility, and client outcomes.
- Partner with Sales and senior leadership on solution design, client transitions, and growth opportunities.
- Shape the strategy, structure, and evolution of the HR Managed Services function in a dynamic, high-growth environment.
- Manage competing priorities and make thoughtful, high-judgment decisions that keep the team and clients moving forward
What You Bring
- Bachelor’s degree in Human Resources, Business Administration, or a related field; SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
- 10+ years of progressive HR experience, including leadership experience in consulting, managed services, outsourced HR, or a multi-client environment.
- Proven success leading teams that deliver high-quality HR support across multiple clients or business units.
- Strong background in HR operations, employee relations, compliance, performance management, and service delivery.
- Demonstrated success leveraging HCM platforms, HRIS systems, reporting tools, and process improvement methodologies.
- Exceptional leadership, communication, and stakeholder management skills with the ability to influence at the executive level.
- Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.
- High attention to detail, strong data judgment, and a firm commitment to confidentiality and compliance, including HIPAA/PHI awareness.
NO PHONE CALLS OR RECRUITERS PLEASE
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or related field
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification
- 10+ years of progressive HR experience, including leadership in consulting, managed services, outsourced HR, or multi-client environments
- Proven success leading teams that deliver high-quality HR support across multiple clients or business units
- Strong background in HR operations, employee relations, compliance, performance management, and service delivery
- Demonstrated success leveraging HCM platforms, HRIS systems, reporting tools, and process improvement methodologies
- Exceptional leadership, communication, and stakeholder management skills with ability to influence at executive level
- Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment
- High attention to detail, strong data judgment, and commitment to confidentiality and compliance, including HIPAA/PHI awareness
What We Do
Skillcloud HCM Solutions is a national HR managed services provider founded in 2015 and headquartered in Boston, Massachusetts. The company specializes in talent acquisition, outsourced human resources, and human capital management (HCM) technology implementation and optimization. It partners with innovative companies to solve people-related challenges and enhance business efficiency through strategic HR consulting and technology services.
