Director of Help Centers

EPIC Healthy Communities (a Nuwell Impact Capital initiative) is launching Help Centers—integrated hubs designed to serve communities with wraparound services for health, housing, financial security, education, and overall well-being. These centers will provide in-person and digital access, creating a high-trust, trauma-informed, and human-centered experience for individuals and families navigating complex systems.

We are seeking a mission-driven, operationally-minded executive to lead the full lifecycle of Help Center operations—from design to deployment to daily management. This individual will oversee program design, site readiness, staff development, community trust-building, and the activation of community-centered programming.

• Program & Service Experience Design: Develop and implement the vision for the Help Center experience (physical & digital), ensuring accessibility, equity, dignity, and effectiveness.

• Operations & Implementation: Oversee launch, staffing, workflows, scheduling, and site-level logistics. Build playbooks for replicating centers in new geographies.

• Community Engagement & Trust Building: Collaborate with community leaders, local organizations, and public agencies to ensure that each Help Center reflects and responds to local needs.

• Multi-Site Events & Activations: Plan and oversee events and activations at each Help Center, including community resource days, partner programming, public forums, wellness clinics, and workforce readiness workshops.

• Team Development: Recruit, onboard, and mentor a high-performing team of site staff, navigators, and program managers. Instill a service-first, community-rooted culture.

• Partnership Integration: Align and activate partnerships with nonprofits, health systems, education providers, workforce organizations, and local governments.

• Continuous Improvement & Impact Measurement: Establish feedback loops, data tracking, and learning systems to ensure the model is adaptive and community-informed.

• 10+ years of leadership in the social impact sector (nonprofit, health equity, social enterprise, or government).

• Experience leading multi-site operations or community-centered service delivery.

• Demonstrated success in organizing events, activations, or community outreach initiatives.

• Familiarity with trauma-informed care, social determinants of health, and community organizing principles.

• Strong cultural competence and equity-centered decision-making.

• Bachelor’s degree in Public Health, Social Work, Business, Public Administration, or a related field required.

• Master’s degree in Public Health, Nonprofit Management, or related field preferred.

• Direct experience building programs, centers, or large-scale community initiatives strongly preferred.

• Strong operational thinker with ability to move from concept to execution.

• Equally comfortable in boardrooms, community forums, and frontline environments.

• Exceptional communication and relationship-building skills.

• Empathetic leader with demonstrated ability to build trust in diverse communities.

• Skilled in event planning, cross-sector partnership management, and program replication.

• Bonus: Background in public health, housing, food systems, workforce development, or justice system reform.

• Competitive compensation package.

• Opportunity to lead and scale a replicable national model for community-centered care.

• Direct involvement in shaping high-impact programs for health equity and social well-being.

• Collaboration with cross-sector leaders and mission-driven teams.

• A values-driven culture built on dignity, trust, and measurable community impact.