At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview- Lead a small team of Class Action subject matter experts (SMEs) responsible for our advocacy model and end-to-end service delivery.
- Drive regional sales efforts by identifying new business opportunities and supporting account management to accelerate growth.
- Own target revenue and profitability for EMEA and APAC clients, ensuring commercial objectives are achieved.
- Oversee client onboarding and service delivery, consistently executing processes within agreed service level agreements (SLAs) and surpassing client expectations.
- Build and strengthen trusted relationships with key market stakeholders, clients, and internal partners through ongoing meetings and strategic engagement.
- Serve as a client advocate, maximizing claims outcomes, managing communications, and providing transparent, timely reporting throughout the class actions lifecycle.
- Manage contract renewals, collaborating closely with Account Management to nurture and expand strategic client partnerships.
- Identify, recommend, and implement process improvements to enhance operational efficiency and elevate client satisfaction.
- Work cross-functionally with other class action support teams to achieve business objectives and deliver integrated solutions.
- Mentor, coach, and develop internal teams, setting a high standard in best practices, subject matter expertise, and client engagement.
- Represent Broadridge at industry conferences and events, leading department initiatives, and actively contributing to strategic planning, marketing activities, and thought leadership projects.
Requirements:
- 15+ years of deep subject matter expertise in global class actions, preferably within EMEA and/or APAC markets.
- Demonstrated experience in sales, client service, and project management with a proven record of leading and developing high-performing teams.
- Comprehensive understanding of securities class action plan of allocations, deficiency and audit processes, and securities trading (equity, debt, derivatives).
- Excellent verbal and written communication skills, with strong presentation and public speaking abilities.
- Detail-oriented with demonstrated ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
- Strategic mindset, proactive collaborator, and reliable mentor committed to driving both team and organizational success.
- Bachelor’s degree in business, finance, law, or a related field; advanced degree preferred.
- Robust experience in client-facing roles or subject matter expertise in global class actions and financial markets.
- Demonstrated leadership and capability to manage complex client and project portfolios regionally.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Broadridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Broadridge and has not been reviewed or approved by Broadridge.
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Healthcare Strength — Healthcare coverage is described as broad, with multiple medical plan options plus dental, vision, prescription coverage, and telehealth access. Preventive care is framed as fully covered in-network, alongside added supports like an employee assistance program and on-site wellness availability in some locations.
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Retirement Support — Retirement support is positioned as meaningfully supportive via a 401(k) match structure that increases with tenure. Added financial support such as one-on-one financial counseling is also included as part of the broader rewards approach.
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Parental & Family Support — Parental support is presented as substantial, including up to nine weeks of paid new-parent salary continuation. Additional family-oriented programs like back-up care and dependent-care options are included in the benefits mix.
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What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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