Director, Hands-on Content

Job Description:

As the Director, Hands-on Content, you will set the vision and operational strategy for producing and scaling high-quality hands-on experiences for the Pluralsight platform. You will lead a team of individual contributors responsible for delivering hands-on labs and interactive experiences at scale, while driving alignment across Content, Product, and Engineering on the future of hands-on experiences at Pluralsight.

You will be accountable for balancing innovative new ways to deliver hands-on experience with quality and throughput. You’ll partner closely with R&D, Engineering and Product to improve the technical foundations of lab delivery and create a scalable, measurable production system.

• A strategic operator who can translate business goals into scalable production systems, measurable outcomes, and technical requirements.
• A technical leader who can engage in platform-level discussions (lab architecture, automation, telemetry, reliability), and guide technical direction without needing to be the primary engineer.
• Comfortable working with technical documentation, structured templates, validation frameworks, and QA systems.
• A proactive problem solver and facilitator; you remove blockers and ensure teams are set up for success by seeking ways to improve processes and iterate on our hands-on experiences.
• A collaborator with a proactive communication style, willing to contribute while also operating autonomously with the ability to lead through change and growth.

• Lead and develop Technical Content Producers, drive career growth, performance management, and team structure planning.
• Own the production operating model: intake, prioritization, staffing/capacity planning, delivery forecasting, and roadmap alignment.
• Oversee the production of hands-on labs and experiences across your team, ensuring content meets standards and is delivered to schedule.
• Identify and implement improvements and workflow efficiencies; establish repeatable processes and governance across teams.
• Identify, surface, and mitigate risks associated with project scope and schedules; drive resolution across stakeholders.
• Contribute to content standards and processes.

• Technical proficiency in software development, IT Operations, DevOps, Cloud or similar technologies
• Ability to establish technical standards for lab creation including: environment configuration, validation/testing practices, versioning strategy, and maintenance practices.
• Background in lead automation and tooling improvement planning in coordination with R&D, Engineering, and Product to increase lab reliability, reduce production time, and improve learner experience
• Ability to evaluate lab platform capabilities and constraints, and translate them into production standards and team guidance.
• Previous background in an education or instructional environment or similar preferred.

• 5–8+ years of experience in technical content creation, content production, or learning experience delivery.
• 3+ years of people leadership experience, including leading senior ICs and/or managers.
• Demonstrated experience as a technical practitioner (ex: software engineer, systems administrator, cloud engineer, DevOps practitioner, security engineer, or equivalent), with the ability to troubleshoot real-world technical environments.
• Participate in technical deep dives related to lab capabilities, topical accuracy, and delivery
• Strong understanding of hands-on content creation processes and standards, including a strong working knowledge of the technical underpinnings of hands-on platforms and tooling.
• Demonstrated ability to lead complex, cross-functional initiatives involving Content, Product, Engineering, and Marketing.
• Proven ability to assess multiple project needs, prioritize effectively, and manage tradeoffs across scope, schedule, and quality.
• Ability to provide constructive feedback, coaching, and mentorship; build high-performing teams through development and accountability.
• Experience working in fast-paced teams and the ability to work asynchronously with remote teams across time zones.
• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

This role is primarily performed in an office or home office setting and involves standard computer-based work.

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

The annual US base salary range for this role is $148,200 - $195,00 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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