Director of Growth Strategy, Operations & Experimentation

Microsoft.com is evolving from a content publishing channel into an AI-powered decision platform and growth engine. We are looking for a Director of Growth Strategy, Operations & Experimentation to shape the strategy and operating model for priority commercial web experiences, translate business goals and customer insights into a focused portfolio roadmap, and use data, personalization, AI-assisted experiences, and experimentation to improve customer journeys and drive measurable business impact. In this role, you will lead a team responsible for portfolio strategy, annual and quarterly planning, investment and resource prioritization, business operations, and the validation of high-impact growth opportunities across Microsoft.com. You will partner with product marketing, engineering, design, analytics, finance, and business teams to develop business cases, align decisions, manage dependencies, and scale proven approaches. This role sits at the intersection of customer intent, business strategy, operations, analytics, and experimentation. This is a cross-functional leadership role with responsibility for a defined portfolio of priority customer journeys. You will bring structure to ambiguous business problems, establish clear decision rights and operating rhythms, align stakeholders around priorities and success measures, and ensure that strategy translates into coordinated execution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

• Lead growth strategy and portfolio planning: Translate Microsoft.com and business priorities into a multi-year strategy, annual and quarterly plans, an integrated portfolio roadmap, clear objectives, and measurable outcomes for priority customer journeys.
• Drive portfolio prioritization and investment decisions: Establish criteria and governance to evaluate opportunities, sequence initiatives, allocate capacity and resources, manage trade-offs.
• Own business operations and operating rhythms: Lead planning cycles, portfolio reviews, executive business reviews, scorecards, risk and dependency management, decision tracking, and follow-through across partner teams.
• Develop strategic business cases and recommendations: Integrate customer, behavioral, financial, operational, and market signals to assess opportunity size, expected impact, feasibility, dependencies, and investment requirements.
• Oversee experimentation and evidence-based validation: Establish a disciplined program for hypothesis development, intake, prioritization, test design, measurement, readouts, and responsible scaling, using experimentation as one tool to validate strategic portfolio choices.
• Lead and develop a high-performing team: Set clear goals, coach team members, build capabilities across strategy, operations, analytics, and experimentation, and foster strategic thinking, customer focus, collaboration, and accountability for outcomes.
• Embody our Culture and Values

Required/minimum qualifications

• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience 
• OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience
• OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 7+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience
• OR equivalent experience.
• 3+ years people management experience.
• Experience leading a team or function responsible for growth strategy, business operations, portfolio planning, experimentation, analytics, personalization, customer journey optimization, or performance strategy.
• Experience translating strategy into multi-year roadmaps, annual plans, investment priorities, governance, and operating practices for complex, cross-functional programs in a large organization.
• Experience leading executive business reviews and using customer, financial, operational, and performance data to develop recommendations and influence senior stakeholder decisions.
• Experience implementing or scaling growth, personalization, experimentation, or portfolio operations programs in high-traffic web, Software-as-a-Service (SaaS), cloud, e-commerce, or enterprise technology environments.
• Experience managing cross-functional dependencies, risks, resource trade-offs, and organizational change across marketing, product, engineering, analytics, finance, or business teams.
• Experience helping teams adopt more strategic, data-driven, test-and-learn, and outcome-oriented ways of working.

#E&E

Integrated Marketing M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.