Company Overview:
At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.
If you're looking to make an impact and grow with a team that values you, come join us!
Job Description
We are seeking a Director of Ecommerce to lead operations and revenue growth of our ecommerce business across the Snap Finance owned digital storefronts. This role will contribute to our overall ecommerce strategy and ensure strong execution across platforms, experience, and performance initiatives. As part of the Direct-to-Consumer team, this leader works closely with cross-functional partners in Marketing, Engineering, Analytics, and Finance to ensure our ecommerce properties deliver a high performing customer experience aligned to company objectives while meeting revenue targets.
How you'll make an impact:Lead day-to-day ecommerce operations, ensuring site stability, performance, and accuracy creates an exceptional customer experience
Translate company ecommerce strategy into actionable roadmaps and operational plans
Lead forecasting and budgeting in partnership with Finance and provide regular business updates including executive leadership
Define and monitor key performance indicators including traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin
Identify and prioritize initiatives that support revenue growth and operational efficiency
Own operational excellence across Magento and Adobe Commerce platforms
Partner with Engineering to ensure platform scalability, performance, reliability, and security
Translate business requirements into clear technical needs for site enhancements, integrations, and backend improvements
Lead significant ecommerce initiatives including platform enhancements, system integrations, and performance optimization efforts
Evaluate and support implementation of new tools and systems as the ecommerce ecosystem evolves
Partner with Marketing to align onsite experience with paid media, lifecycle marketing, and promotional campaigns
Collaborate with Operations and Finance to align inventory planning, fulfillment processes, margin goals, and financial forecasting
Support initiatives related to consumer financing and payment experiences across the full suite of Snap Finance products
Lead, coach, and develop a high performing ecommerce team
Establish clear goals, accountability, and development plans
Foster strong internal relationships that enable collaboration and execution
Build a culture of ownership, operational excellence, and continuous improvement
What you’ll need to succeed:
8+ years of experience in ecommerce with people leadership responsibility
Experience driving revenue performance in a direct-to-consumer ecommerce environment
Experience with Magento and Adobe Commerce and other standard e-commerce tools
Strong technical understanding of enterprise ecommerce architecture, integrations, and system workflows
Experience partnering closely with engineering teams to support platform operations and enhancements
Strong analytical capabilities and comfort interpreting performance data to inform decisions
Experience collaborating cross functionally across internal teams
Demonstrated ability to communicate performance and operational updates to executive stakeholders
Experience building and developing high performing teams
Ability to operate effectively at both strategic and operational levels
Experience in consumer finance, complex payment ecosystems, or other highly regulated environment
Experience scaling ecommerce growth across multiple properties and customer segments
Why Join Us:
Generous paid time off
Competitive medical, dental & vision coverage
401K with company match for US
Company-paid life insurance
Company-paid short-term and long-term disability
Access to mental health and wellness resources
Company-paid volunteer time to do good in your community
Legal coverage and other supplemental options
A value-based culture where growth opportunities are endless
More:
Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com.
California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice
Top Skills
What We Do
Snap Finance is a rapidly growing digital-finance company that specializes in providing consumer financing and rent-to-own purchase options. This company is technology driven; the IT platform is the backbone for running our operations and is critical to driving cost efficiency. With over 10 years of experience in the financial industry, Snap provides merchandise financing to brick and mortar as well as e-commerce merchants. The Snap lease-purchase agreement is an innovative financial product which gives the 40% of consumers with poor credit an alternative to payday loans and other high-risk financial products to acquire needed or desired merchandise. Snap Finance secured the largest bank revolving credit facility ever for a private consumer lease-to-own company. The credit facility from BMO Harris Bank will enable Snap Finance to service more than $1 billion in lease-to-own finance agreements.
