We are looking for a strategic and results-driven, Director of Global Technical Services, as a Managed Services lead with deep expertise in the Oracle Utilities Application Framework (OUAF) to define, grow, and deliver our Managed Services offerings. This role requires a blend of sales acumen, delivery oversight, and operational leadership to support long-term client relationships and service excellence in the Utilities industry.
As a key leader, you will shape the Managed Services go-to-market strategy, respond to RFPs, manage delivery engagements, and implement processes based on ITIL standards-all while ensuring value-driven service delivery tailored for Oracle Utilities clients.
Key Responsibilities
Strategy and Sales Enablement
- Develop compelling RFP responses, sales collateral, and pricing models aligned with client needs and OUAF-based services.
- Partner with business development teams to position and present Managed Services offerings in client meetings and shortlist presentations.
- Support contract development and negotiation, focusing on managed services contracts, SLAs, and performance metrics.
Client Engagement and Account Management
- Serve as Delivery Manager for Red Clay’s Managed Services clients.
- Build and maintain trusted relationships with key stakeholders, ensuring consistent service delivery and issue resolution.
- Collaborate with account teams to drive account expansion and client satisfaction.
Service Delivery and Operations
- Oversee day-to-day service delivery performance, ensuring high availability, SLA compliance and operational efficiency.
- Establish, document, and maintain Standard Operating Procedures (SOPs) in line with ITIL best practices.
- Manage project tracking and reporting.
Team Leadership and Governance
- Guide staffing plans, cost modeling, and resource allocation across Managed Services engagements.
- Support hiring and team development strategies for high performing, globally distributed Managed Services team.
- Collaborate with internal support functions (finance, operations, HR, Information Security) for budgeting and compliance.
Required Qualifications
- Oracle Utilities Application Framework Solution Architect experience – deep understanding of OUAF architecture, customization, and integration capabilities.
- Demonstrated experience leading or developing Managed Services or long-term support engagements.
- Knowledge of ITIL frameworks, with experience creating and managing SOPs for ongoing service operations.
- Strong customer-facing communication and contract negotiation skills.
- Proficient in managing offshore/onshore teams and vendor coordination.
Preferred Qualifications
- ITIL Certification (Foundation or higher)
- Familiarity with Oracle Cloud Infrastructure and hybrid deployment models
- Background in utility sector transformation projects or digital operations
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What We Do
Red Clay Consulting has provided systems integration services to the utilities industry since its inception in 2001 and has implemented Oracle Utilities products since its partnership with LODESTAR Corporation in 2006. As a certified Oracle Gold Partner with an OPN Specialization for MDM 2 and SGG2, Red Clay Consulting provides a cost-effective opportunity to collaborate with a trusted and valued Oracle Utilities implementation and system integration partner. In addition to this esteemed certification, the Red Clay team delivers the deepest experience in the industry with Oracle Utilities and supports this competency with robust technical integration skills.
