The Director of Sales Operations & Enablement is responsible for the strategic development, implementation, and measurement of all sales support functions. This dual-focus role ensures the sales organization has the analytical infrastructure (Ops) and the skills/content (Enablement) necessary to maximize market penetration and drive revenue growth. You will oversee data reporting, CRM management, incentive compensation, and the end-to-end training lifecycle.
Essential Job Functions
- Strategy Alignment: Ensure sales strategy and teams are aligned to grow market penetration and maximize force effectiveness.
- Performance Metrics: Develop KPIs and dashboards to identify successes, gaps, and productivity trends.
- Data Management: Act as the primary owner for CRM and Marketing automation tools, managing all sales data reporting and statistical analyses.
- Forecasting: Create unique models for business understanding, forecasting accuracy, and operational efficiency.
- Budget & Compensation: Manage departmental budgets (T&E, Sales/Marketing) and lead the design and administration of the Incentive Compensation Plan.
- Training Lifecycle: Identify learning needs and design/deliver innovative training experiences, including new hire onboarding and ongoing development.
- Curriculum Design: Create agendas, curricula, and materials for all sales training, focusing on RMB chosen sales methodology, account management, and product demonstrations.
- Execution: Plan and execute blended training programs for national/regional meetings and product launches.
- Internal Synergy: Coordinate with Marketing, Customer Support, and Regulatory teams to ensure training solutions meet compliance and commercial objectives.
- Strategic Positioning: Apply expertise in targeting and differentiation to ensure the sales force effectively communicates the company’s value proposition.
- Process Improvement: Continuously identify gaps in the business model and suggest solutions that align with the organization’s strategic priorities.
- Manage and Develop direct reports (Data Admin/Analyst) and Sales Enablement Manager.
1. Sales Operations & Strategic Analytics
2. Sales Enablement & Talent Development
3. Cross-Functional Leadership
Preparation, Knowledge, & Skills
- Education: Bachelor’s degree in Business, Marketing, or Science.
- Experience: 10+ years in Sales Operations (Biotech/Pharma preferred).
- Leadership: 10 + years in strategy development, leadership, and training delivery.
- Technical: 10 + years of expert-level experience with Salesforce.com (or similar CRM) and Advanced Excel.
- Analysis: Proven ability to conduct statistical analyses and build complex business models.
- Soft Skills: High-level presentation skills and the ability to work cross-functionally.
Rapid Micro Biosystems is proud to offer a competitive total compensation package designed to attract, inspire and retain the best talent in our industry. In addition to base pay, our full-time regular employees are eligible for an attractive benefits package, cash incentive opportunities, and an equity grant.
The base annual salary hiring range for this position is $200,000-220,000
Starting salaries are determined based on skills, experience, budget and other job-related factors. More information about our total compensation package will be shared with candidates during the recruitment process.
Skills Required
- 10+ years in Sales Operations (Biotech/Pharma preferred)
- 10+ years in strategy development, leadership, and training delivery
- 10+ years of expert-level experience with Salesforce.com (or similar CRM)
- 10+ years of expert-level experience with Advanced Excel
What We Do
Rapid Micro Biosystems is an innovative life sciences technology company providing mission-critical automation solutions to facilitate the efficient manufacturing and fast, safe release of healthcare products such as biologics, vaccines, cell and gene therapies, and sterile injectables. We are the trusted partner in quality control microbiology automation, enabling our customers to improve and save lives. This vision has been realized with the development of the Growth Direct® System. Our Growth Direct® platform automates and modernizes the antiquated, manual quality control microbiology testing workflows used in the largest and most complex pharmaceutical manufacturing operations across the globe. The Growth Direct® platform brings the quality control lab to the manufacturing floor, unlocking the power of in-line/at-the-line QC automation to deliver faster results, greater accuracy, increased operational efficiency, better compliance with data integrity regulations, and quicker decision making that customers rely on to ensure safe and consistent supply of important healthcare products. Our company values guide us in our vision: Customer Driven – We are committed to providing our customers with the highest quality products and services Respect – We welcome and embrace our differences to create a trusting environment Grit – We are determined to turn challenges into successes. One RMB – We operate as one team, committed to our shared purpose. The company is headquartered and has U.S. manufacturing in Lowell, Massachusetts, and global locations in Switzerland, Germany, and the Netherlands
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