The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.
ResponsibilitiesStrategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.
Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.
Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.
Cross-Functional Partnership: Act as a diplomat between IT and business departments to ensure IT is viewed as a strategic partner and enabler.
Extensive Leadership: 5+ years of experience leading global IT support and system administration teams in a high-growth technology company.
Technical Foundations: 10+ years of total IT experience with at least 8 years in hands-on systems administration or IT operations.
Global Management: Proven experience managing geographically dispersed teams (specifically US and EMEA) and a remote-first fleet.
Language Proficiency: Full professional English fluency for global stakeholder management and executive communication.
Advanced SaaS Expertise: Expert-level knowledge of Okta, Google Workspace, Slack, Zoom, and Zendesk.
Modern MDM Mastery: Hands-on experience managing macOS and Windows environments, specifically using Jamf and Intune.
Security Integration: Practical experience managing CrowdStrike or similar EDR solutions at scale.
Strategic Implementation: Demonstrated ability to transition IT departments from reactive support to proactive, AI-powered service models.
Scale Experience: Prior experience working in a global B2B SaaS or Cybersecurity company of similar scale to Axonius.
Vendor & Asset Management: Experience managing complex procurement, hardware lifecycles, and AV systems.
#LI-ONSITE
#LI-AZ1
About Axonius:
Axonius transforms cyber asset intelligence into actionability. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization’s IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence.
Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius supports millions of assets for leading customers across industries and around the world.
Axonius makes it a priority to invest in our people with competitive compensation and benefits, growth opportunities, community-building, and so much more. Learn more about benefits at Axonius.
At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.
By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.
Skills Required
- 5+ years of experience leading global IT support and system administration teams in a high-growth technology company
- 10+ years of total IT experience with at least 8 years in hands-on systems administration or IT operations
- Proven experience managing geographically dispersed teams (specifically US and EMEA)
- Full professional English fluency for global stakeholder management and executive communication
- Expert-level knowledge of Okta, Google Workspace, Slack, Zoom, and Zendesk
- Hands-on experience managing macOS and Windows environments, specifically using Jamf and Intune
