Director, Global I2P Operations

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Director, Global Invoice-to-Pay (I2P) Operations is a critical leadership role responsible for delivering world-class, end-to-end I2P and Vendor Master Data (VMD) operations at a global scale. This role drives operational excellence, scalability, and service performance across a complex, multi-region environment.

What You’ll Do

• Lead a high-performing global organization operating within a hybrid delivery model (captive and outsourced), ensuring consistent, efficient, and high-quality service delivery
• Partner with Global Process Management and Transformation teams to bring strategy to life, translating process and system design into seamless operational execution
• Own the successful rollout of transformation initiatives, ensuring strong operational readiness, effective adoption, and sustained performance post-implementation
• Drive continuous improvement across service delivery, enhancing productivity, quality, cost efficiency, and working capital outcomes

1. Operations & Service Delivery

• Own global I2P and VMD performance (SLA, quality, cycle time, cost)
• Lead a complex, global, multi-region organization across diverse business units and delivery environments
• Ensure standardized, scalable process execution across all geographies
• Drive continuous improvement in productivity, service quality, and efficienc

2. Change Execution & Operational Readiness

• Serve as the primary operations lead for I2P transformation initiatives (ERP, Coupa, automation)
• Partner with Global Process Management and Transformation to operationalize new processes, systems, and service models
• Ensure operational readiness (impact assessments, resource planning, cutover execution)
• Drive adoption through structured communication, training, and performance management
• Own post-deployment stabilization and ensure sustained service performance

3. Service Delivery Model & Vendor Governance

• Execute and optimize the global I2P delivery model (captive + outsourced)
• Own performance of external service providers (SLA adherence, governance, continuous improvement)
• Drive accountability to contractual commitments and business outcomes

4. Financial Performance & Controls

• Own operational performance (cost efficiency, productivity, scalability)
• Own development, publication, and presentation of global I2P performance metrics
• Support working capital optimization through disciplined invoice and payment execution
• Monitor KPIs and lead corrective action on performance gaps
• Ensure a strong global control environment (SOX, audit, regulatory compliance)
• Partner with Controllership to proactively manage risk and remediate audit findings

5. Stakeholder & Governance Leadership

• Build strong partnerships across Finance, Procurement, and Controllership
• Lead governance forums (MBRs, QBRs) with clear performance insights and actions

6. People & Culture

• Build and lead a high-performing global organization
• Develop leadership capability and succession pipeline
• Foster a culture of accountability, collaboration, and continuous improvement
• Champion Xylem values: Empowered to Lead, Accountable to Deliver, Inspired to Innovate

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field
• 10+ years of experience in I2P / P2P operations, including global leadership roles
• Experience leading global shared services / GBS in hybrid delivery models (captive + outsourced)
• Proven track record supporting large-scale transformation (ERP, automation, operating model changes)
• Strong knowledge of SOX, audit, and financial controls
• Demonstrated ability to drive operational excellence and scalable service delivery
• Strong analytical, problem-solving, and data-driven decision-making skills
• Excellent stakeholder management and executive communication skills

Preferred

• Experience with SAP S/4HANA, Coupa, and invoice automation technologies
• Lean / Six Sigma or continuous improvement certification
• Experience in digital transformation (automation, AI-enabled processes)

Travel

• Ability to travel globally (~25%)

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.