As the Director – Global Business Services, you will be responsible Global Business Services (GBS) operational excellence by deploying strategic priorities that will drive key elements of business transformation & change management activities. You will use process improvement, change, project, and analytical methodologies and resources to work collaboratively with Global Process Owners, business unit and functions leadership, across the enterprise to facilitate improvements in the design, management, execution of end-to-end processes and controls in support of the Wesco’s transformation. You will oversee the GBS data office and leverage the vast data assets to derive business insights and impactful continuous improvement opportunities.
Responsibilities:
- Work with stakeholders to identify opportunities within the businesses and functions to leverage the GBS organization, drive process improvements and realize efficiencies - centralize, standardize, scale and adopt automation.
- Partner with GBS operations and IT to implement systems and controls that leverage world class solutions and minimize technical debt.
- Partner closely with stakeholders to develop and maintain business cases and integrated GBS roadmap covering timeline, actions, and interdependencies.
- Manage the overall financial cost and benefit tracking and realization of GBS initiatives.
- Build a culture of continuous improvement that ensures process flows and standard operating procedures are kept current and reviewed by all staff and stakeholders.
- Define and agree on SLAs with key stakeholders, including KPIs and performance management metrics.
- Understand planned and future changes in the enterprise organization, processes and technologies and seek additional opportunities for the GBS function to provide support.
- Maintain alignment with overall business strategy and Digital Data Platform (DDP).
- Support the development of strong controls ensuring all group policies and statutory requirements are complied with by GBS and any third-party service providers.
- Establish regular communication with stakeholders to share successes and solicit feedback on challenges or concerns.
Qualifications:
- Bachelors Degree - Accounting, Finance, Business, IT or related discipline required; Masters Degree preferred.
- 7 years of business leadership experience (cross-functional).
- Minimum of 5 years leadership experience in shared services and/or GBS environment.
- 5 years’ experience managing an outsourced provider (BPO).
- Understanding and experience with core financial processes including accounts payable, accounts receivable, credit, management reporting, etc.
- Strong business acumen.
- Demonstrated ability to effectively communicate operating results to senior management across the organization.
- Ability to build and maintain strong collaborative relationships with stakeholders in functions and teams across the business.
- Ability to work independently and collaboratively with cross functional teams.
- Strong analytical and problem-solving background.
- Ability to influence business decisions.
- Ability to travel 0% - 25%.
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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Skills Required
- Bachelor’s degree in Accounting, Finance, Business, IT, or a related discipline
- Master’s degree
- At least 7 years of cross-functional business leadership experience
- At least 5 years of leadership experience in a shared services or Global Business Services environment
- At least 5 years of experience managing an outsourced provider or BPO
- Experience with core financial processes, including accounts payable, accounts receivable, credit, and management reporting
- Strong business acumen
- Ability to communicate operating results effectively to senior management
- Ability to build and maintain collaborative relationships across business functions and teams
- Ability to work independently and collaboratively with cross-functional teams
- Strong analytical and problem-solving skills
- Ability to influence business decisions
- Ability to travel 0%–25%
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
