Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $70 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.
But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..
ABOUT OUR WORKPLACE:
We’re friendly, folksy, and have Slack channels for both #kids-and-pets and #food. We’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.
ABOUT THE ROLE:
The Director of Fraud Operations leads the Fraud functions for loan originations and Servicing. Responsible for the analysis of fraud trends, the development of mitigation strategies and deployment of creative solutions to effectively manage fraud losses, maximize revenue, and support business growth. The Director is responsible to build and develop a multifaceted team of fraud analysts that provide both real-time and trending insight into fraud vulnerabilities and countermeasure opportunities. The Director guides the development and optimization of fraud mitigation controls within our framework of tools to ensure the business meets or exceeds Fraud Loss goals while supporting business growth targets. The Director must measure and monitor fraud performance for the purpose of statistically quantifying risk and opportunity. The Director also seeks and designs creative solutions to fraud risk challenges through optimization of existing controls, pursuit of new tools and expanded use of alternative data.
WHAT YOU'LL DO AT SPLASH:
- Develop and communicate vision for the team, define success and how it will be measured
- Utilize critical thinking skills to help analyze business issues, collaborates with stakeholders to resolve problems, is strategic, and gains consensus on the best solution
- Hire, develop, supervise, and retain key talent as you build out the fraud department
- Ensure individuals have the skills and tools needed to support the development and execution of fraud mitigation efforts
- Research and understand industry best practices for fraud mitigation strategies, techniques and risk
- Build key relationships by establishing trust, confidence and credibility with senior leaders and executives
- Partner with key areas of the business (e.g., Operations, Credit Management, Product, Compliance, Lending Partnerships) to ensure strategies are comprehensive, fit for purpose and executed as designed
- Research and understand relevant regulations and work with Compliance and Operations partners to ensure strategies are in compliance
- Ensure controls are in place to mitigate any potential risk of fraud
WHAT YOU'LL BRING TO SPLASH:
- Bachelor’s Degree or equivalent education in Business Management, Statistics, Mathematics
- 7+ years work experience directly related to Fraud Risk and/or Credit Risk
- 7+ years or more experience demonstrating understanding of risk management disciplines, varying analytic practices and fraud risk concepts
- Demonstrated ability to work independently, remain organized, and prioritize work in order to work on multiple projects over the same time period with accuracy and attention to detail
- Proven success in analyzing large amounts of data which foster actionable business decisions
- Experience managing data or fraud analysts with a proven capacity to lend guidance, insight and comprehension of in-depth, detailed analysis they produce
- Solid understanding of operational execution necessary to contextualize and support recommended strategic deployments
SPLASHERS ENJOY:
- Fully remote work freedom
- Competitive salary packages
- Flexible PTO + 9 company holidays
- Equity: Share in our start-up success
- Comprehensive and affordable insurance benefits
- Paid parental leave for both caregivers
- Essential equipment to get the job done
- 401(k) for your future savings
- Quarterly meet-ups: In person & virtual fun
- Awesome Splash swag to flaunt your team spirit
Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer.
What We Do
We got tired of seeing our friends and family struggle under the crushing weight of debt. So in 2013, we did something about it.
We built a marketplace filled with banks and credit unions looking to help people refinance their student loans. We used that network to bring people great rates. And we did it all from a tiny office in Cleveland, OH.
In other words: we started Splash Financial.
Since then, we’ve become a national leader in student loan refinancing. We’ve opened over 100,000 accounts, and handled over $6 billion in refinancing requests. Plus, we’ve successfully launched personal loans, with the same commitment of service to our customers.
At the end of the day, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt.
Why Work With Us
Splash is remote-first, and proud of it. We spend our days focused on developing financial technologies that fundamentally change the way the industry lends. We’re friendly, folksy, and we’re good people who want to make a difference in the financial landscape, and we approach tackling challenges with creativity, passion and urgency.
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