Director, Fraud Attack Response & Insights AP, EUR, EEMEA

Posted Yesterday
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Lisbon, PRT
Hybrid
Expert/Leader
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
We are a global technology company in the payments industry.
The Role
Leads regional fraud attack response and insights across Asia Pacific, Europe, and Middle East/Africa. The role coordinates high-impact fraud incident response teams, directs post-incident retrospectives, translates findings into network controls and product security enhancements, manages fraud risk and intelligence coordination, and leads regional experts. Responsibilities focus on payment fraud involving account opening, payment cards, and account-to-account transactions, rather than corporate information security.
Summary Generated by Built In
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Fraud Attack Response & Insights AP, EUR, EEMEA
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Fraud Attack Response & Insights team is Mastercard's integrated fraud attack response, intelligence, and card security control functions, overseeing real-time incident response, fraud insights generation, and card/application security standards.
The Director, Fraud Attack Response & Insights/AP, EUR, EEMEA role is responsible for response orchestration and insights generation across fraud attacks impacting Mastercard customers in Asia Pacific, Europe and Middle East/Africa. The role is focused on fraud on account opening, payment cards and account-to-account transactions.
This is a role focused on securing the transactions Mastercard enables and the stakeholders in those transactions (e.g., issuers, acquirers, merchants). This is not a corporate or information security function.
Role• Support and at times lead participation in high-impact fraud TRTs (as commander or delegate)• Drive post-incident retrospectives and systemic remediation recommendations• Translate incident learnings into network-level controls, standards, or enhancements for products in the Security Solutions organization• Liaison between the fraud attack risk registry management and fraud intelligence teams • Manage a small team of regional experts
All about you• Deep fraud operations expertise• Strategic and continuous learner mindset• Progressive leadership positions in payment fraud at a regional or global level• Advanced experience in payment fraud analytics, fraud intelligence, network or product security and cross-functional governance• Proven ability to make decisions under uncertainty • Proven experience in managing high-performance teams across time zones and nurturing talent
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required

  • Deep fraud operations expertise
  • Progressive leadership experience in payment fraud at a regional or global level
  • Advanced experience in payment fraud analytics
  • Experience in fraud intelligence
  • Experience in network or product security
  • Experience with cross-functional governance
  • Ability to make decisions under uncertainty
  • Experience managing high-performance teams across time zones
  • Experience nurturing talent
  • Strategic and continuous learner mindset

What the Team is Saying

Jenny
Mastercard

Mastercard Compensation & Benefits Highlights

  • Retirement Support — Retirement plans are highlighted as especially strong, featuring a notably generous company match and added financial-planning resources. Feedback suggests this component stands out as a key strength of the overall package.
  • Parental & Family Support — Parental and family benefits are consistently portrayed as robust, including extended new-parent leave and assistance for fertility, adoption, and surrogacy. Feedback suggests these programs are a signature part of the offering.
  • Leave & Time Off Breadth — Paid time off is described as substantial, with multiple leave types and generous vacation and personal days noted in U.S. materials. Feedback suggests time off is frequently praised as a differentiator.

Mastercard Insights

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The Company
HQ: Purchase, NY
38,800 Employees
Year Founded: 1966

What We Do

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Why Work With Us

We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.

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Employees engage in a combination of remote and on-site work.

In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.

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