Franchise Operations. This role carries full service and budget accountability for Franchise operations — overseeing three regional fulfillment hubs (U.S., Europe, and Asia), four direct turnover points, and multiple 3PL provider relationships that fulfill and deliver to 45+ franchise and wholesale partners across 30+ global destination markets.
Transload (ITO) Operations. In addition, this leader will provide operational oversight across Gap Inc.'s Inland Transload Operation (ITO) network — a critical set of five 3PL-operated deconsolidation and flow-through facilities located in Los Angeles, Newark, Miami, Vancouver, and Halifax. These sites serve as the primary handoff points between port and distribution — receiving ocean containers, executing deconsolidation and transload, and staging outbound loads for linehaul to Gap Inc.'s North America distribution campuses. This leader will be accountable for ITO site performance management, 3PL provider execution, throughput and dwell discipline, and capacity alignment across the transload network.
Combined, this role oversees a multi-site, multi-provider footprint across four continents — with full service and budget accountability across strategic 3PL relationships.What You'll Do
Franchise Operations
Own franchise operational performance — from DC receipt through 3PL hub fulfillment to franchise partner turnover, ensuring on-time and complete delivery across 30+ global destination markets
Manage and develop 3PL provider relationships across three regional hubs (Cincinnati, Amsterdam, Hong Kong) and four direct turnover points (Laredo, Hong Kong, UK, Dubai) — driving performance through clear KPIs, and regular business reviews.
Develop and manage annual franchise operations budget, including hub facility costs, storage, and VAS — with accountability for cost discipline and productivity improvement
Transload (ITO) Operations
Own operational performance across five ITO sites (Los Angeles, Newark, Miami, Vancouver, Halifax) — managing 3PL providers to drive container processing speed, dwell reduction, and on-time outbound dispatch to DC campuses
Oversee ITO budget, including transload processing and special handling – partnering with the Dray and linehaul teams for effective cost optimization and utilization.
Drive operational discipline and risk mitigation across the franchise network — standardized procedures, SLA management, contingency planning, and exception resolution.
Partner with GapTech and logistics providers to improve EDI/milestone compliance, reporting, visibility, and operational exception management.
Identify and resolve network bottlenecks — ensuring facilities are scaled and staffed to support peak and non-peak volume while maintaining speed and reliability
Cross-Functional & Strategic
Build and maintain relationships with cross-functional partners across Inbound Transportation, Distribution, Brand Operations, Finance, and Procurement to align cost, service, and flow priorities
Use data-driven decision-making to deliver results — developing and monitoring KPIs that drive competitive cost and service outcomes across franchise and transload operations
Advise senior leadership on network performance, cost trends, capacity planning, and market dynamics impacting the outsourced network
Champion change initiatives and continuous improvement while maintaining operational effectiveness across a growing and evolving network
Additional Requirements
Travel required to manage and support 3PL operations, franchise hubs, and transload sites
Position is based on site at our Transportation Office in Erlanger, KY
Required to support non-traditional hours as operational performance dictates
8–10 years of progressive experience in Supply Chain, Logistics, or Transportation, with a strong preference for 3PL management, franchise/wholesale operations, or distribution/fulfillment operations
Proven experience managing 3PL provider relationships — including performance management, contract oversight, and operational accountability across multiple sites and geographies
Experience managing a budget with detailed knowledge of financial planning, cost analysis, and margin improvement
Ability to drive execution discipline, resolve exceptions, and hold teams and providers accountable to performance standards
Demonstrated ability to lead cross-functionally — influencing and driving results through internal partners and external provider teams at all levels
Data-driven decision maker — ability to utilize metrics and KPIs to drive optimization and continuous improvement
Excellent written and oral communication skills — ability to develop and deliver executive-level presentations and advise senior leadership
Self-motivated and results-driven with a proven ability to identify priorities and mobilize initiatives with minimal supervision
Skills Required
- 8-10 years of experience in Supply Chain, Logistics, or Transportation
- Experience managing 3PL provider relationships
- Knowledge of financial planning, cost analysis, and margin improvement
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
