Director, Finance Process Excellence

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Drive enterprise-wide financial integrity and operational excellence by shaping how the Chief Accounting Officer organization designs, governs, and scales its processes and controls. This role influences how financial data flows across systems, ensuring accuracy, compliance, and resilience in a rapidly evolving business environment. You will partner with senior leaders and cross-functional teams to embed strong governance, modernize finance operations, and elevate control maturity across the organization. By leading high-impact transformation initiatives, you will directly improve decision-making, audit readiness, and business performance at scale. This position offers strong visibility with executive leadership and the opportunity to expand influence across enterprise finance strategy and transformation efforts.

At Genesys, we are transforming the customer experience landscape through empathy, AI-driven innovation, and global scale. Joining Genesys means becoming part of a collaborative, forward-thinking organization that is redefining how businesses connect with their customers while delivering measurable value across industries.

Key Responsibilities:

• Lead and scale the Finance Process Excellence function to drive governance, internal control design, and finance transformation across the CAO organization
• Partner cross-functionally with Finance, IT, Operations, Revenue, Procurement, and Legal to design and implement scalable financial processes and controls that support business growth
• Drive finance process and control workstreams for enterprise system implementations and automation initiatives, ensuring robust design, documentation, and operational readiness
• Own end-to-end governance of process documentation, including workflows, Risk and Control Matrices, and narratives aligned with evolving business processes
• Lead remediation of control deficiencies by conducting root cause analysis, defining action plans, monitoring execution, and validating effectiveness in partnership with control owners
• Drive continuous improvement by simplifying, standardizing, and automating financial processes using modern technologies including AI-enabled solutions
• Establish and maintain internal control policies, standards, and governance frameworks that ensure consistency and compliance across the organization
• Develop and manage governance structures for Finance Process Excellence initiatives, including prioritization, performance metrics, and executive reporting
• Present transformation progress, control health insights, and strategic recommendations to executive leadership, internal audit, and external auditors
• Deliver targeted training and enablement across the organization to strengthen understanding of controls, compliance expectations, and evolving audit requirements.

Required Qualifications:

• 10+ years of progressive experience in finance, accounting, internal controls, SOX, audit, or finance transformation
• Demonstrated experience leading cross-functional teams and enterprise-level initiatives with significant organizational impact
• Professional certification such as CPA, CISA, Chartered Accountant, or equivalent
• Strong knowledge of GAAP, COSO Internal Control Framework, SOX compliance, and risk management principles
• Proven ability to manage complex projects involving multiple stakeholders, dependencies, and timelines
• Experience supporting system implementations, process optimization, audit readiness, or operating model transformation
• Strong communication and executive presentation skills with the ability to influence without direct authority
• Experience working effectively in globally distributed and remote team environments

Preferred Qualifications:

• Experience driving large-scale finance transformation or automation initiatives within complex organizations
• Familiarity with AI, data analytics, or digital tools applied to finance processes and controls
• Background working with enterprise financial systems and integrated business platforms
• Experience partnering with internal audit and external auditors in highly regulated environments

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.