Director of Field Sales Operations, Business Planning & Implementation

Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech and GenMobile.
Department Summary
We are seeking a dynamic and inspirational leader to oversee our Field Sales Operations and Implementation for Boost Mobile. This role will report to the Senior Vice President and will be responsible for leading a team focused on enhancing customer service, driving sales strategy, and ensuring operational excellence across multiple business units. The ideal candidate will blend strategic vision with hands-on execution, fostering a culture of continuous improvement and team development.
Job Duties and Responsibilities

• Lead and manage all inbound/outbound customer service operations and sales strategies across Boost Mobile's retail locations.
• Develop and implement training programs for new hires and existing employees, ensuring alignment with company standards and market strategies.
• Establish and maintain effective communication with Customer Experience Leaders and cross-functional departments to drive operational stability and customer satisfaction.
• Design and implement continuous improvement initiatives that optimize market performance and enhance employee development.
• Monitor and achieve departmental budget objectives, ensuring financial accountability and effective resource management.
• Coordinate product and promotional launches, working closely with Area, Region, and Operations Directors to achieve Boost Mobile's key performance indicators (KPIs) and objectives (OKRs).
• Foster a high-performance culture focused on employee engagement, development, and retention.
• Gather and assess customer feedback to innovate and enhance service delivery.
• Lead, inspire, and develop a team of Field Implementation Managers, equipping them to coach new and existing sales employees effectively.

Skills, Experience and Requirements

• Bachelor's degree with at least 6 years of related experience or 10 years of sales and operations management experience.
• Proven experience in a management role within retail or wireless environments, with a strong focus on team development and execution.
• Excellent leadership, communication, and presentation skills, with the ability to engage effectively at all organizational levels.
• Strong analytical and problem-solving skills, with experience in change and vendor management preferred.
• Ability to travel 2-3 weeks per month across the country.
• A flexible and innovative mindset to thrive in a fast-paced, growth-oriented environment.

Salary Ranges
Compensation: $185,000.00/Year - $225,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.