Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
Garner is looking for a Director to lead our Feed Integrations function. The Feed Integrations team implements and maintains the eligibility and claims data feeds that power Garner’s product. We integrate with health insurance carriers, benefits administrators, and other data providers using a range of techniques (e.g., SFTP, file mapping).
The Director of Feed Integrations will manage and build a team, design feed implementation and support workflows, and spearhead relationships with key external partners (e.g., carriers) and internal stakeholders (e.g., account management, product, and legal).
This is a mission-critical role—Feed Integrations handles data that is vital to the success of Garner’s customers. This position reports to Garner’s Vice President of Operations.
- Lead the Feed Integrations team, including setting strategy, running operations, and managing and growing the team
- Develop processes, documentation, and training to ensure timely and high-quality integrations
- Manage, coach, and develop team members, ensuring continuous improvement through quality assurance programs and metrics-based management
- Serve as a primary escalation point and solve complex issues leveraging subject matter expertise in technical integrations, healthcare data, and Garner’s internal tools
- Spearhead relationships with key technical and business partners at carriers, TPAs, benefits administrators, and other data providers
- Collaborate with internal stakeholders (e.g., account management, product, and legal) to ensure high-quality integrations and proactive communication with clients
- Track key performance metrics and provide regular updates and recommendations to leadership
- 7+ years of experience in data integrations, client implementations, or related operations/program management roles in healthcare or benefits; 4+ years of building and leading operational teams
- Expertise in healthcare data (e.g., eligibility and claims reporting files) and experience with data integrations and operations (e.g., EDI, SFTP, encryption, file mapping, error reporting, QA)
- Proven ability to design strategies, implement initiatives, and track operational improvements (e.g., quality, efficiency)
- Strong organizational skills and the ability to hold a team accountable and manage multiple competing priorities in a fast-paced, ambiguous environment
- Excellent communication and relationship skills, with the ability to use relationships to achieve business objectives
- A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
- A desire to be a part of our mission to improve the U.S. healthcare system
- Mission First: Our mission is to transform our healthcare system, delivering high-quality and affordable care to all. Everything else is secondary.
- Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
- Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them.
- Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.
What We Do
Garner Health is a health tech startup that is transforming the healthcare economy by enabling patients to receive high-quality and affordable care. Garner Health has two core offerings: Garner, a benefit program that uses a new approach to data science and incentive accounts to help employees find the best doctors in their communities, and Garner DataPro, a provider recommendation platform that serves referrals based on the most accurate provider performance and directory data in the industry. Garner Health’s offerings utilize over 75% of the medical claims data in the United States to objectively examine patient outcomes based on more than 500 specialty-specific quality and efficiency measures. By analyzing millions of healthcare journeys across 82 distinct medical specialties, Garner Health sets a new industry standard in delivering reliable, actionable referrals and navigating patients to the highest-quality providers. Garner Health is a remote-first company based in NYC.
Why Work With Us
Our values connect us in caring deeply about doing something different and hard — transforming the healthcare economy. They create an actionable set of norms for how we operate, including how we make decisions and support one another. Learn about our values here: https://www.getgarner.com/about.
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Garner Health Offices
Remote Workspace
Employees work remotely.