Director of Feed Integrations

Garner is looking for a Director to lead our Feed Integrations function. The Feed Integrations team implements and maintains the eligibility and claims data feeds that power Garner’s product. We integrate with health insurance carriers, benefits administrators, and other data providers using a range of techniques (e.g., SFTP, file mapping).

The Director of Feed Integrations will manage and build a team, design feed implementation and support workflows, and spearhead relationships with key external partners (e.g., carriers) and internal stakeholders (e.g., account management, product, and legal).

This is a mission-critical role—Feed Integrations handles data that is vital to the success of Garner’s customers. This position reports to Garner’s Vice President of Operations.

• Lead the Feed Integrations team, including setting strategy, running operations, and managing and growing the team
• Develop processes, documentation, and training to ensure timely and high-quality integrations
• Manage, coach, and develop team members, ensuring continuous improvement through quality assurance programs and metrics-based management
• Serve as a primary escalation point and solve complex issues leveraging subject matter expertise in technical integrations, healthcare data, and Garner’s internal tools
• Spearhead relationships with key technical and business partners at carriers, TPAs, benefits administrators, and other data providers
• Collaborate with internal stakeholders (e.g., account management, product, and legal) to ensure high-quality integrations and proactive communication with clients
• Track key performance metrics and provide regular updates and recommendations to leadership

• 7+ years of experience in data integrations, client implementations, or related operations/program management roles in healthcare or benefits; 4+ years of building and leading operational teams
• Expertise in healthcare data (e.g., eligibility and claims reporting files) and experience with data integrations and operations (e.g., EDI, SFTP, encryption, file mapping, error reporting, QA)
• Proven ability to design strategies, implement initiatives, and track operational improvements (e.g., quality, efficiency)
• Strong organizational skills and the ability to hold a team accountable and manage multiple competing priorities in a fast-paced, ambiguous environment
• Excellent communication and relationship skills, with the ability to use relationships to achieve business objectives
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• A desire to be a part of our mission to improve the U.S. healthcare system

• Mission First: Our mission is to transform our healthcare system, delivering high-quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them. 
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.