Director, Experience Design

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Experience Design

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America

Job Description:

We are searching for Director of Experience Design (XD) located in New Brunswick or Raritan, NJ.

Please include a link to your portfolio on your resume.

The Director of Experience Design (XD) for MedTech is a senior leadership role responsible for defining and delivering end-to-end experience strategy across priority MedTech platforms, including large-scale transformation programs such as Butterfly and associated commercial, service, and marketing ecosystems.

This leader serves as the accountable design leader for one or more global programs, partnering closely with Product, Technology, Commercial, Data, and Architecture leaders to drive insight-driven, user-centered experiences that improve outcomes, accelerate adoption, and deliver measurable business value.

The role operates at the intersection of experience strategy, design operations, and organizational transformation, ensuring that Experience Design is embedded as a strategic capability across MedTech.

Experience Strategy & Vision

• Define and evolve the end-to-end experience vision across MedTech platforms, grounded in user insights, business priorities, and technical feasibility
• Lead journey-led, insight-driven decision-making, ensuring product roadmaps reflect validated user needs and experience opportunities
• Translate complex workflows, data ecosystems, and business processes into intuitive, scalable user experiences

Digital Transformation & Executive Partnership

• Partner with senior leaders to shape digital transformation initiatives (e.g., CRM, commercial platforms, AI-enabled experiences)
• Influence product strategy, investment decisions, and prioritization through a strong human-centered design perspective
• Act as a thought leader, advocating for Experience Design in executive-level discussions

Design Leadership & Operating Model

• Serve as the design leader for global programs, ensuring alignment across business units, regions, and experience domains
• Collaborate with XD peers to establish and scale operating models (intake, prioritization, delivery)
• Lead, coach, and develop a high-performing global XD team and external partners, strengthening leadership bench and succession pipelines

Cross-Functional Alignment & Delivery

• Drive alignment across Product, Engineering, Architecture, and Commercial teams to improve delivery outcomes and reduce friction
• Foster a culture of collaboration, innovation, and continuous improvement across global teams
• Inspire and upskill cross-functional partners in design thinking and product excellence

Design Excellence, Systems & Governance

• Drive adoption and governance of design system to ensure consistency, scalability, and efficiency
• Ensure high-quality, consistent design outputs aligned to enterprise standards and accessibility requirements
• Oversee the creation of journey maps, service blueprints, prototypes, and scalable design frameworks

Insights, Measurement & Continuous Improvement

• Establish experience metrics and performance frameworks linking design outcomes to business impact
• Drive continuous testing, validation, and iteration through VOC, usability research, and field engagement

Storytelling & Executive Communication

• Lead executive presentations, business reviews, and strategic readouts demonstrating the value of Experience Design
• Use data, storytelling, and insights to communicate impact and drive alignment across leadership

Required Qualifications:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), Service Design, or related discipline
• 12+ years of experience in experience design, digital product design, or related fields
• 5+ years of experience leading design teams and design leaders
• Demonstrated leadership in enterprise-scale transformation programs or global platforms
• Proven ability to influence senior stakeholders and lead in highly matrixed organizations

Preferred Qualifications

• Experience in healthcare, MedTech, or other regulated industries
• Experience with CRM platforms (e.g., Salesforce, Dynamics) or commercial ecosystems
• Familiarity with AI-enabled, data-driven, or insight-driven product experiences
• Experience leading distributed global teams across regions and business units

This role may require up to 10% domestic and international travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#JNJTech

Required Skills:

Preferred Skills:

Business Requirements Analysis, Business Savvy, Commercial Awareness, Customer Centricity, Developing Others, Emerging Technologies, Forward Thinking, Human-Computer Interaction (HCI), Inclusive Leadership, Information Technology Project Management, Interpersonal Influence, Leadership, Software Development Management, Talent Management, User Interfaces (UI), Visual Communications

The anticipated base pay range for this position is :

$164,000.00 - $282,900.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year