Director, ETF Servicing, Head of APAC

About this role

We’re a global asset manager and technology provider dedicated to helping more and more people experience financial well-being. We help millions of people invest to build savings that serve them throughout their lives.

BlackRock is also a leading global provider of Exchange Traded Funds (ETFs), with a broad platform spanning asset classes, investment strategies, and markets. With more than two decades of ETF innovation and expertise, we deliver transparent and cost-efficient solutions to clients around the world.

Position Overview

This role sits within BlackRock’s ETF Servicing team, which is responsible for supporting and managing our global ETF franchise on ESP (ETF Solutions Platform), our in-house platform built on Aladdin. The successful candidate will lead core operational workflows across the ETF lifecycle, ensuring timely and accurate execution within a robust control framework. The role will also partner closely with internal teams on new product launches, platform enhancements, and strategic change initiatives, with a focus on operational excellence, scalability, risk reduction, and support for BlackRock’s commercial objectives.

Key Responsibilities:

Lead and grow a world class ETF Servicing team that supports our colleagues in Portfolio Management, Capital Markets, Technology, Product Development and Operations while delivering an unparalleled experience for our Authorized Participant community and the broader ETF ecosystem

Ensure a culture where Risk Management is paramount and operational risk is effectively identified and managed across all dimensions of the model 

Grow our global ETF Servicing footprint with a clear vision in region, for employee development and success, clear roles and responsibilities, that enables product and stakeholder success  

Continue to evolve a governance model and set of metrics to evaluate the efficiency and efficacy of the ETF Servicing function to identify opportunities to streamline, scale and improve

Skills and experience

At least 10 years of experience in the ETF industry or asset servicing

· A background that includes a combination of leadership roles across ETF operations, client service, fund accounting, custody/banking.

· Outstanding people leadership and culture-building skills, encouraging a high-energy, high-achievement culture balanced with respect and empathy 

· Ability to navigate the firm and influence colleagues. Effective team player who is accustomed to working with global, regional and local stakeholders 

· Strong communication skills, especially the ability to summarize and synthesize to senior leadership  

· Strategic acumen linked to implementation/execution, with a proven ability to drive enterprise level outcomes across a variety of distinct constituencies 

· Demonstrated capability in problem solving and being intellectually curious. A voracious appetite for learning with strong critical thinking, quantitative and analytical skills  

· Preference for experience in business process and technology design as a product owner, sponsor, or key subject matter expert. Successful track record of contributing to high visibility project delivery 

· Excellent problem solver. You are intellectually curious with strong critical thinking, quantitative and analytical skills 

Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.