We’re looking for a highly motivated growth leader to lead our customer success team, owning accounts across Tech, Travel, Auto and Finance in North America.
As a Director of CS, you’ll define and execute the strategy for one of Smartly’s most dynamic and high-potential customer segments. You’ll lead a team of Client Partners and Customer Success Managers, owning and growing revenue across our SaaS customers in this space. Your mission is to bring deep industry expertise, cultivate senior-level customer relationships, and drive adoption of Smartly’s products and services that enable our customers to meet—and exceed—their business goals.
You’ll report directly to the VP of Customer Success, Americas, and play a key role in aligning internal teams, GTM strategy, and customer outcomes to scale the impact of this vertical.
As Director of Customer Success at Smartly, you will...- Lead the CS Team: Manage a team of Client Partners and Customer Success Managers accountable for revenue and relationships across Tech, Travel, Auto and Finance.
- Build Strategic Relationships: Cultivate and maintain senior-level relationships across key customer organizations to drive alignment, feedback loops, and long-term partnership value.
- Drive Vertical Strategy: Define and operationalize how Smartly engages with customers in these verticals—bringing industry context and thought leadership to every interaction.
- Deliver Revenue Growth: Own revenue goals, forecasting, and vertical-wide opportunity management in Salesforce. Drive increased adoption, expansion, and renewals.
- Act as Point of Escalation: Serve as the senior point of escalation for customer challenges in the vertical, ensuring issues are addressed with urgency, transparency, and cross-functional coordination.
- Partner Cross-Functionally: Collaborate with Product, Engineering, and Product Marketing teams to influence roadmap, champion product enhancements, and drive launch success.
- Leverage Platform Partnerships: Work with our digital advertising partners (e.g., Meta, Google, TikTok) to unlock growth, innovation, and joint go-to-market opportunities.
- Operational Excellence: Support your team in unblocking progress, managing risk, and reducing duplication across internal efforts. Improve visibility and efficiency through strategic planning and execution.
- Foster a High-Performance Culture: Model Smartly’s values and help foster a team culture that engages employees, resonates locally, and is consistent globally.
- Be Commercially Hungry: Approach strategic planning and customer engagement with a mindset geared toward impact, acceleration, and commercial success.
- 10+ years of experience working with Tech, Travel, Auto and Finance clients within the ad-tech or mar-tech industries, with a strong track record of growing strategic account revenue.
- 5+ years of experience leading and managing teams, with a natural ability to organize, motivate, and scale high-performing customer-facing functions.
- Deep expertise across key digital channels—including Meta, TikTok, Snap, Google, and CTV—and how they drive performance for brand and performance marketers.
- A commercial mindset: you’re energized by sales, customer growth, and helping partners exceed their business and marketing goals.
- Strong executive communication skills, with the ability to build credibility and influence at all levels, including C-suite stakeholders.
- A product-curious leader who is eager to understand the platform and can flex communication style to effectively engage with both executive decision-makers and operational end-users.
- Proven ability to collaborate cross-functionally with product, engineering, marketing, and sales teams to unlock customer value and drive impact.
- A track record of meeting or exceeding quota, consistently delivering results across a portfolio of strategic customers.
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- Monthly wellness benefit and learning reimbursement opportunities
- 401K plus matching & equity grants for all new Smartlies
- Volunteer time off days & company donation matching opportunities
- Choice of computer (MAC or PC)
- And so much more…
The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location. Salary in USD : $140,000 - $200,000
#LI-HYBRID
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
What the Team is Saying
Similar Jobs
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
Gallery
Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
