JOB SUMMARY
The Director, Talent Acquisition, is the operational leader responsible for executing the enterprise-wide talent acquisition strategy and managing the full-cycle recruiting function for Highmark Health. Reporting to the VP, Talent Acquisition, this role leads a large operational recruitment team to deliver exceptional talent outcomes, focusing on quality of hire, time-to-fill efficiency, and robust talent pipeline development to meet the demands of hiring over 10,000 new hires annually.
This leader is instrumental in translating the overall talent acquisition vision into actionable plans and results. They partner closely with business leaders, marketing, and HR to attract and select top talent across Highmark Health's diverse footprint, which includes our health plan operations, technology company enGen, our diversified businesses and the Allegheny Health Network (AHN) hospital system. A key focus is on leveraging emerging AI technologies and innovative recruitment tools to enhance the candidate experience and significantly improve operational efficiency. The Director drives a culture of continuous improvement through data analytics and ensures the team is equipped to meet the complex hiring needs of the enterprise.
ESSENTIAL RESPONSIBILITIES
Drives the operational execution of the enterprise-wide talent acquisition strategy set by the VP, translating vision into actionable plans and clear goals for the recruiting team. Partners with Employer Brand leaders and the VP of Talent Acquisition to implement and localize effective recruitment marketing campaigns. Drives a culture of proactive pipelining and slate quality, empowering the team to use innovative sourcing techniques to build a sustainable and diverse talent pipeline.
Perform management responsibilities to include, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, and manage the day-to-day operations of the team; develop and implement policies and programs as necessary; manage to assigned budgets
Provides senior leadership and oversight for critical, high-volume, and hard-to-fill recruitment needs across the enterprise.
Develops and refines key metrics (SLAs, quality of hire, time-to-fill) to measure the effectiveness of the talent acquisition function and drive a culture of continuous improvement.
Drives the strategy and adoption of emerging technologies, including AI and innovative recruitment tools, to enhance the candidate experience and create significant operational efficiency.
Leads the recruiting team in partnership with Talent Engagement Leads to inform and influence business leaders on key talent acquisition issues, actions, and strategies. Evaluates labor market data on a regular cadence and partners with the compensation team to address compensation competitiveness as necessary.
Ensures the functional team effectively executes the full-cycle recruitment process in alignment with standardized processes and compliance with all EEO/AA and OFCCP regulations.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's Degree in Business Administration, HR or related field or relevant education and/or experience as determined by the company.
Preferred
Master's Degree in Business Administration, HR or related field.
EXPERIENCE
Required
10 years of progressive Human Resources or Talent Acquisition experience, with a track record of leading large teams, ideally in a combination of corporate and agency environments.
7 years of Talent Acquisition role using an ATS and CRM to source, track, and measure results in an OFCCP-regulated environment.
5 years with Project Management experience, with a demonstrated ability to handle multiple cross-functional projects simultaneously under tight timelines.
Preferred
None
LICENSES AND CERTIFICATIONS
Required
None
Preferred
None
SKILLS
Experience in the Healthcare/Health Insurance industry.
Deep experience working in complex, matrixed enterprise environments.
Extensive experience with process improvement tools, service level agreements (SLAs), and advanced recruiting metrics.
Language (Other than English)
None
Travel Required
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based
Physical work site required
Frequently
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$142,000.00Pay Range Maximum:
$236,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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For accommodation requests, please contact HR Services Online at [email protected]
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Skills Required
- Bachelor's Degree in Business Administration, HR, or related field (or equivalent experience)
- 10 years progressive Human Resources or Talent Acquisition experience leading large teams
- 7 years in Talent Acquisition using an ATS and CRM in an OFCCP-regulated environment
- 5 years project management experience handling multiple cross-functional projects
- Experience leveraging AI and innovative recruitment tools to improve hiring efficiency
- Extensive experience with process improvement tools, SLAs, and advanced recruiting metrics
- Experience working in complex, matrixed enterprise environments
- Master's Degree in Business Administration, HR, or related field
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
