The Director IS Enterprise Systems provides strategic and operational leadership for key enterprise business and workflow platforms, including ERP, Service Management, RPA, and other non-clinical systems that may be assigned as business dictates. This role is accountable for all aspects of technology management, including but not limited to platform ownership, lifecycle management, vendor coordination, upgrades, integrations, data flow support, release governance, testing, production support, and ongoing optimization.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Must be willing to travel to come onsite to various locations within Indiana for occasional leadership meetings.
Lead the strategy, management, and operational support of enterprise systems including Workday (ERP), ServiceNow (Service Management), UiPath (RPA), and other assigned business or app platforms.
Establish and maintain platform roadmaps, lifecycle plans, support models, governance processes, and operational standards for assigned systems. Work closely with program managers and PMO to deliver on enterprise priorities and projects.
Provide oversight to team managers on operational management of platform upgrades, releases, patches, regression testing, production readiness, issue resolution, and post-release support.
Provide leadership for the enterprise RPA/automation platform and center of excellence, including intake, prioritization, standards, development support, testing, deployment, monitoring, and production support.
Manage relationship with software platform vendors, implementation partners, managed service providers for licensing considerations, contract deliverables, customer success, and vendor performance.
QUALIFICATIONS
Bachelor's Degree Computer Science, Business, Healthcare Management, Information Systems, or related field - Required
Master's Degree Computer Science, Business, Healthcare Management, Information Systems, or related field - Preferred
7 years Progressive experience leading enterprise systems, business platforms, SaaS applications, ERP systems, IT service management platforms, automation platforms, or related technology portfolios. - Required
5 years Platform lifecycle management, vendor management, budgets/contracts, release management, upgrades, testing, integrations, operational support, and production stability across Workday, ServiceNow or comparable enterprise systems. - Required
3 years Knowledge of enterprise integrations, data flows, APIs, identity and access considerations, platform security, environment management, and support models. - Required
3 years Operational business experience in Human Resources, Supply Chain, Finance, Service Management, or related domains. - Preferred
3 years ITIL, Agile, Scrum, DevOps, product management, automation governance, or platform operating models in a shared services/IT environment. - Preferred
3 years Healthcare, highly regulated industry, or large enterprise experience with exposure and understanding of HIPAA and related PHI/PII regulatory requirements. - Preferred
Information Technology Infrastructure Library (ITIL) - AXELOS - Preferred
Certified System Administrator - ServiceNow - Preferred
Workday Pro Certification - Workday - Preferred
Licensure - other relevant enterprise platform certifications - Preferred
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Skills Required
- Bachelor's Degree in Computer Science, Business, Healthcare Management, Information Systems, or related field
- Willingness to travel to onsite Indiana locations for occasional leadership meetings (up to 20%)
- 7 years progressive experience leading enterprise systems, business platforms, SaaS applications, ERP systems, IT service management platforms, automation platforms, or related technology portfolios
- 5 years platform lifecycle management, vendor management, budgets/contracts, release management, upgrades, testing, integrations, operational support, and production stability across Workday, ServiceNow or comparable enterprise systems
- 3 years knowledge of enterprise integrations, data flows, APIs, identity and access considerations, platform security, environment management, and support models
- 3 years operational business experience in Human Resources, Supply Chain, Finance, Service Management, or related domains
- 3 years experience with ITIL, Agile, Scrum, DevOps, product management, automation governance, or platform operating models in a shared services/IT environment
- 3 years healthcare or highly regulated industry experience with exposure to HIPAA and PHI/PII regulatory requirements
- Information Technology Infrastructure Library (ITIL) - AXELOS certification
- Certified System Administrator - ServiceNow
- Workday Pro Certification
- Other relevant enterprise platform certifications or licensure
Franciscan Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Franciscan Health and has not been reviewed or approved by Franciscan Health.
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Healthcare Strength — Benefits include medical, dental, and vision with broad network options, plus added savings when using system hospitals, labs, imaging, pharmacies, and physicians. Feedback suggests health coverage is solid, though not best-in-class.
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Retirement Support — An employer-funded retirement contribution is available alongside 403(b) and 457(b) options with defined eligibility and vesting. Feedback suggests this structure supports long-term savings across many roles.
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Leave & Time Off Breadth — PTO accrues with service and certain provider roles cite robust allotted time off and CME. Feedback suggests the presence of EAP and additional programs adds breadth to time-away support.
Franciscan Health Insights
What We Do
The Franciscan Alliance healthcare ministry began in Lafayette, Ind., in 1875. Today, Franciscan Alliance is one of the largest Catholic health care systems in the Midwest with 12 hospital campuses in Indiana and Illinois, approximately 20,000 employees and a number of nationally recognized Centers of Health Care Excellence. Hospitals include: Franciscan Health Crown Point, Franciscan Health Michigan City, Franciscan Health Crawfordsville, Franciscan Health Lafayette East, Franciscan Health Indianapolis, Franciscan Health Carmel, Franciscan Health Rensselaer, Franciscan Health Mooresville, Franciscan Health Hammond, Franciscan Health Dyer, Franciscan Health Munster and Franciscan Beacon Hospital in Indiana; and Franciscan Health Olympia Fields in Illinois. For more information, visit FranciscanHealth.org. With more than 850 primary and specialty care providers at over 260 locations in Indiana and Illinois, Franciscan Physician Network is one of the largest and most respected multi-specialty physician networks in the Midwest providing convenient, comprehensive care
