Product Manager

Job Title:

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Global Product Organization, you will help shape the next generation of platform services that power our global customer experience ecosystem — from secure identity management to intelligent data products. You will collaborate with product managers, designers, engineers, and global stakeholders to define product strategy, evolve foundational capabilities, and deliver secure, scalable solutions across identity, data, and shared services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Summary

As a Product Manager – Platform Services, you will help build the next generation of platform services that power Concentrix’s global customer experience ecosystem. You will define and drive product strategy for two platform products, shaping roadmaps across identity, data management, and shared services. This role is ideal for a pragmatic, collaborative product professional who can translate complex platform needs into clear priorities and meaningful business outcomes.

Responsibilities

• Define and drive product strategy for two platform products within the identity, data management, and shared services ecosystem.
• Own and evolve the product roadmap and backlog for IAM, data management, and shared services products.
• Define, refine, and prioritize product requirements in partnership with design and engineering teams.
• Collaborate with development teams to deliver secure, scalable, and reliable platform capabilities.
• Support alignment across products and domains on APIs, data standards, shared tools, and platform practices.
• Advance data governance and internal analytics within the platform ecosystem.
• Translate complex technical concepts into clear priorities, user stories, product decisions, and stakeholder communications.
• Partner with global, cross-functional stakeholders to drive outcomes, remove ambiguity, and enable continuous improvement.

Qualifications

• 4–7+ years of product management experience, ideally in a mid- to senior-level product role.
• Solid understanding of platform or data products.
• Experience with CIAM, APIs, or data pipelines is a strong plus.
• Comfortable working with APIs, data models, and cloud-based architectures.
• Proficiency in Agile/Scrum methodologies and Jira.
• Strong analytical and problem-solving mindset, with the ability to simplify complexity and communicate clearly.
• Experience collaborating with global, cross-functional teams including engineering, design, product, and business stakeholders.
• Curiosity, pragmatism, and a bias for action.

Ability to balance strategic roadmap planning with hands-on backlog ownership and delivery execution

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