At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.
Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition
Job Summary
Leads enterprise-wide automation strategy and execution. Oversees the design, deployment, and optimization of intelligent automation solutions—including Robotic Process Automation (RPA), Intelligent Process Automation (IPA), Business Automation Workflow (BAW), Business Process Management (BPM) and process optimization frameworks to drive efficiency, reduce costs, and scale operations. Partners with IT and business leaders, manages cross-functional automation teams, and ensures governance, security, and measurable ROI. Champions innovation, continuous improvement, and organizational change enablement.
Job Responsibilities:
- Define and execute a cohesive enterprise automation portfolio aligned to business goals and corporate strategy.
- Identify high-impact automation opportunities that drive revenue, reduce costs, improve speed, and scale processes.
- Stay ahead of industry trends by introducing tools and methodologies to enhance automation capabilities.
- Manage the design, deployment, and optimization of solutions including RPA, IPA, BAW, and BPM.
- Track performance metrics and business outcomes that demonstrate the value of automation investments.
- Lead, mentor, and grow several multidisciplinary teams responsible for multimillion dollar automation portfolios.
- Build consultative working relationships with business and technology partners; challenge business assumptions and employ an effective fact-based decision-making process that leads to exceptional business results.
- Establish frameworks for automation governance, data security, and regulatory compliance.
- Foster a culture of experimentation, learning, and iterative process refinement.
- Drive change management efforts to ensure successful adoption of automation and transformation initiatives.
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
Job Requirements:
- Bachelor’s degree in science, technology, engineering, math, computer science, design, business, or related technical field, or equivalent combination of education and/or related professional work experience ; advanced degree preferred.
- 12+ years of experience leading RPA, IPA, BAW, and BPM initiatives in complex, multi-stakeholder environments.
- Proven success in delivering automation initiatives that generate measurable business value.
- Strong collaboration skills with the ability to partner effectively across business, technology, and governance functions.
- Experience managing automation portfolios, roadmaps, and KPIs through teams of associates and vendor partners.
- Deep understanding of automation platforms (RPA, IPA, BPM, BAW) and experience incorporating Artificial Intelligence into automation solutions.
- Familiarity with AI/ML, cloud infrastructure, and integration tools (e.g., APIs, iPaaS).
- Experience with automation governance, security protocols, and compliance frameworks.
- Proficiency in project management methodologies (e.g., Agile, Waterfall, PMI), including cost estimation, resource planning, and risk assessment.
- Demonstrated application of Lean, Six Sigma, or other process improvement methodologies to drive operational excellence.
- Strong strategic thinking and ability to align automation initiatives with business objectives.
- Exceptional leadership and communication skills, including stakeholder management, change enablement, and fostering a culture of continuous improvement.
- Preferred:
- Experience in regulated industries such as insurance or financial services.
- Experience leading enterprise automation COEs.
- Certifications in automation platforms such as UiPath, Blue Prism, Automation Anywhere, or Pega.
- Certifications in BPM or process improvement methodologies, such as Lean Six Sigma (Green Belt or higher), Agile, or PMP.
#LI-SW
If you’re ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process.
Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
Base Salary Range:
$138,600.00 - $257,700.00
At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.
Accommodation request
TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.
Top Skills
What We Do
We believe a brighter financial future should be accessible to everyone. Built on the principle of “people helping people,” CUNA Mutual Group is a financially strong insurance, investment and financial services company. Through our company culture, community engagement, and products and solutions, we are working to create a more equitable financial system that helps to improve the lives of those we serve and our society.
In 2020, the CUNA Mutual Group Foundation donated $3.8 million dollars to support more than 80 community partners and organizations, including several credit union foundations.
