Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The Director directly manages people managers and is accountable for manager effectiveness, operational discipline, governance compliance, and delivery performance across the PMO. The role owns PMO operating rhythm, portfolio visibility, resource allocation, and executive communications, ensuring the PMO delivers measurable business value and supports enterprise strategy across SHI Services.
Role Description
Leads delivery execution across programs and projects by setting clear expectations and reinforcing ownership at every leadership layer.
Accountable for predictable delivery outcomes across the portfolio by ensuring managers have clarity, capacity, and decision authority.
Directs delivery of strategic, high-impact programs aligned to enterprise objectives.
Designs, enforces, and evolves PMO governance frameworks, reporting standards, and operating cadence.
Enforces RAID discipline by inspecting manager execution, validating risk signals, and ensuring standards are applied consistently.
Oversees scope management across the PMO and controls change through formal governance.
Manages enterprise and portfolio-level risks, develops mitigation strategies, and reports risk posture to executive leadership.
Directly manages people managers, develops leadership capability, and reinforces accountability for outcomes.
Builds high-performing PMO teams, develops talent pipelines, and implements succession planning.
Oversees day-to-day stakeholder relationships through managers and ensures consistent, fact-based delivery messaging.
Acts as the primary escalation point for high-impact delivery risks and supports effective issue resolution.
Communicates PMO priorities, operating plans, and performance updates to senior leaders and stakeholders.
Leads cross-functional and senior-leader forums to drive alignment, decisions, and execution.
Oversees PMO structure and resource allocation to optimize capacity and enterprise impact.
Manages PMO and program budgets, forecasts financial performance, and ensures fiscal discipline.
Champions adoption of best practices and drives continuous improvement across PMO processes, tools, and standards.
Leads large-scale change initiatives and ensures successful adoption across the organization.
Behaviors and Competencies
Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
Business Acumen: Can provide strategic guidance and insights to drive overall business success.
Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.
Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.
Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.
Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.
Project and Goal Focus: Can lead strategic project initiatives, inspire goal-oriented focus in others, and foster an environment that values project alignment and optimization.
Skill Level Requirements
The ability to manage, drive and adapt to organizational change while maintaining team morale and productivity. - Expert
Skilled in assessing and addressing potential risks to ensure smooth operations and safeguard organizational interests. - Expert
Skilled in engaging and managing relationships with stakeholders to ensure alignment and successful support outcomes. - Expert
Skilled in strategic planning and implementation, aligning with the responsibility of developing and implementing strategic plans to achieve organizational goals. - Expert
Experience with change management and change consulting, crucial for driving innovation and continuous improvement within the organization. - Expert
Understanding of IT industry trends and dynamics, ensuring continuous learning and staying ahead of market shifts. - Expert
Enterprise portfolio and program leadership through people managers
Strong PMO governance, reporting discipline, and operational rigor
Executive-level communication and stakeholder management
Risk management, escalation judgment, and decision facilitation
Financial management, forecasting, and resource optimization
Ability to lead organizational change and drive consistency at scale
Other Requirements
Bachelor’s degree or equivalent experience
10+ years leading complex programs and portfolios
5+ years in PMO, program, or portfolio leadership roles
3+ years directly managing people managers
Ability to travel to SHI, Partner, and Customer Events
Ability to travel 25%
Preferred Accreditations
Portfolio Management Professional (PfMP) – Accepted
Project Management Office Certified Professional (PMI-PMOCP) – Optional
Risk Management Professional (PMI-RMP) – Recommended for risk governance
Agile Certified Practitioner (PMI-ACP) – Recommended for Agile or hybrid environments
The estimated annual pay range for this position is $155,000 - $220,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
