Director, Engineering (Tools, DevOps, Release Engineering)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

With an expanded focus on fintech and neo banks, Value Added Services (VAS) Issuing Solutions enables capabilities including digital issuance of card credentials, Transaction Controls and Notifications, issuer loyalty programs, card benefits, and ATM services in a variety of forms from API services to full-service on-behalf-of models. Issuing Solutions help Issuers perform better by delivering value added services in a consistent manner through common integrations, at scale, with global reach and evolving capabilities to meet the demands of a digital marketplace.

Issuing Solutions Production Engineering is seeking a Director of Engineering to lead our Tools, DevOps and Release Engineering & Management teams. This pivotal leadership position is responsible for guiding a team of engineers in the architecture, design, and implementation of tools and technologies that ensure seamless code transition from commit to production. The ideal candidate will be a transformational leader with expertise in product/tools delivery, project execution, application troubleshooting, managing vulnerabilities, and maintaining a strong focus on customer support and technical excellence.

This position is based out of Visa's Bengaluru Office.

Roles & Responsibilities:

• Leadership & Management

  • Oversee and mentor a team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.

  • Drive strategic planning and execution of engineering initiatives to enhance the development lifecycle from code commit to production.

  • Align to VAS - Issuing Solutions & Production Engineering Roadmaps

  • Provide 1:1 Mentorship and Career Guidance

• Tools Development and Automation

  • Lead the design and implementation of various release tools for automated build/deploy/test architectures across multiple product lines and environments

  • Work directly with product development teams on the scope and custom implementation of automation while integrating with various tools like Jenkins/Cloud bees, GitHub/Bitbucket, Artifactory, Karate Etc

  • Build microlevel performance monitoring using tools like Prometheus and Grafana

  • Ensure the delivery is of high-quality, scalable, and efficient solutions that meet the needs of the organization and its customer

• DevOps

  • Infrastructure setup experience working on both VMs and K8s

  • Infrastructure Automation using Chef, Ansible, Terraform and/or Similar

  • Implement and promote best practices in DevSecOps to ensure secure, reliable, and rapid software delivery.

• Release Engineering & Management

  • Oversee build & release process across products and maintain high availability of release code for automated testing and certification

  • Oversee the release management process, ensuring timely and successful deployments while minimizing downtime and risk.

  • Executive updates to Sr leadership on product releases

• Troubleshooting & Support

  • Provide expert-level troubleshooting and support for complex technical issues.

  • Collaborate with cross-functional teams to identify and resolve systemic issues, enhancing overall system reliability and performance.

• Vulnerability Management

  • Lead efforts in vulnerability assessment and management, ensuring the security and compliance of all systems and applications.

  • Stay informed of emerging security threats and implement proactive measures to mitigate risks.

• Customer Focus & Technical Excellence

  • Maintain a strong focus on customer satisfaction by delivering solutions that meet or exceed expectations.

  • Champion technical excellence and innovation across all engineering practices

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:
-12+ Years of relevant work experience with a Bachelor's Degree OR 10+ Years
of work experience with an Advanced degree (e.g. MTech, MS)

Preferred Qualifications:
-14+ Years of work experience leading a team of diverse and geo-located
engineers in the field of Devops, Tools Automation, Performance & Release
Engineering and Management.
-10+ Years of Hands-on Experience of developing python code, bash scripting ,
groovy scripting and/or similar technologies
-Hands-on integration with GenAI APIs (OpenAI, Claude etc.)
-Proficiency in AL & ML based production deployments
-Proven record building and deploying Container based applications( OpenShift,
Docker, Kubernetes )
-Familiarity with AWS, GCP, Azure or on-premise Cloud based applications 
-Experience in implementing DevOps practices and tools to drive environment
automation.
-Strong knowledge of working with DevSecOps design patterns, processes and
best practices.
-Proven experience delivering highly scalable and available production systems.
-Strong analytical, problem solving and communication/articulation skills.
-Strong business acumen, ability to grasp big picture and explain to team in
simple terms.
-Track record of hiring and managing world-class software engineers.
-Experience with Agile methodologies and software development lifecycle
principles.
-Ability to manage multiple competing top priorities in a fast-paced
environment.
-Self starter and be able to work well in a fast paced, dynamic environment with
minimal supervision
BONUS:
-Experience working on large scale distributed systems with deep
understanding of design impacts on performance, reliability, operations, and
security is a big plus
-CKA, CKAD Certification

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.