The Role
As Director of Engineering, you'll lead multiple teams, drive the strategy for Revenue Intelligence, mentor engineers, and oversee high-quality software delivery.
Summary Generated by Built In
About sales-i UK Ltd., a SugarCRM Company
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week, and 2 days working from home.**
As Director of Engineering, you are uniquely positioned to make an immediate, high-level impact within the product engineering team. Reporting to the VP of Engineering, you have direct responsibility for alignment with, and the successful delivery of, the Revenue Intelligence product capability and the strategic initiatives within this critical product pillar. In this role, you will oversee multiple engineering teams responsible for producing and deploying secure, high-quality, scalable applications rapidly.
Impact You Will Make in the Role (Key Responsibilities):
- Define and execute organizational vision and strategy in alignment with company and technology team goals and objectives.
- Champion Generative AI (GAI) initiatives—lead adoption, measure business impact, and integrate GAI tools into engineering workflows to enhance productivity and code quality.
- Lead, mentor, and grow a diverse organization of engineering managers, senior managers, and technical leads.
- Build and scale a high-performance engineering culture emphasizing accountability, ownership, and continuous learning.
- Oversee the delivery of multiple concurrent projects, ensuring on-time, high-quality releases that meet scalability and security standards.
- Track and analyze key engineering metrics (velocity, cycle time, throughput, defect rates) to drive data-informed decisions.
- Proactively identify and manage risks, dependencies, and inter-team integration points, enabling smooth delivery across complex systems.
- Partner with Product Management, Design, QA, DevOps, and Customer Success to ensure alignment across all product development phases.
What You Will Bring (Qualifications/Experience):
- 10+ years of professional software development experience, including 5+ years in engineering leadership.
- Proven success leading multiple engineering teams or organizations in a fast-paced SaaS or enterprise software environment.
- Strong understanding of web applications, backend services, and distributed systems with a solid foundation in modern technologies.
- Deep experience in Agile development methodologies, including coaching and scaling Scrum practices across multiple teams.
- Demonstrated ability to drive engineering transformation, improve processes, and scale teams effectively.
- Strong business acumen; able to balance technical decisions with product and organizational goals.
- Excellent executive communication and storytelling skills; able to represent engineering strategy and performance to senior stakeholders and customers.
- Proven ability to lead through influence, manage change, and build alignment across distributed global teams.
- Passion for mentoring and developing engineering leaders to achieve their full potential.
Preferred Qualifications/Experience:
- Successful modernization of a legacy application to a modern SaaS application, including retirement of the legacy application.
- Proven history of identifying leaders and successfully coaching staff into management.
- Demonstrated knowledge of systems integration and platform unification in a cloud enterprise software ecosystem.
- Strong influence, manifest in the ability to present defensible, compelling points of view to drive action and results.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· UK Pension Scheme
· Private medical and dental insurance
· Health &Wellness Reimbursement Program
· Unpaid sabbatical leave
· Educational Resources - Career & Personal Development Program
· Various discount programs (i.e. travel, virtual exercises classes, etc.)
· We are a merit-based company with many opportunities to learn, excel and grow your career!
#LI-Hybrid
Top Skills
Agile Development Methodologies
Backend Services
Distributed Systems
Generative Ai
Web Applications
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs.
For too long, companies have been stuck with high-maintenance CRMs that require too much manual entry to be useful or offer too little functionality to actually get the job done. It’s time to let the platform do the work. And that means three things: no blind spots, no busy work, and no roadblocks. Only SugarCRM brings this approach to achieving high-definition customer experience.
