Director, Employer Account Services

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Director, Employer Account Services

Job Type:

Permanent / Full time

Job Location:

Edmonton, Alberta

Director, Employer Account Services

Employer Account Services & Claims

  Management Support

Edmonton, Alberta

Permanent, Full-Time

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, each with unique skills, expertise and perspective, work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. 

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

Reporting to the Vice President, Employer Account Services & Claims Management Support, the Director, Employer Account Services is a key leadership position with a significant external-facing mandate. This role is critical to shaping and delivering services related to employer accounts, underwriting, and audit while fostering strong partnerships with external stakeholders, including employers, employer associations, OHS, and funded safety associations.

The Director will also collaborate closely with internal teams, including finance and actuarial experts, to ensure the integrity of pricing programs, premium rate-setting, and overall system performance. This role demands a strategic leader who can engage with high-level stakeholders to represent WCB-Alberta in discussions on pricing strategies, rate drivers, and performance improvement initiatives.

Your Director, Employer Account Services responsibilities:

• Lead the planning, direction, and management of Employer Accounts, Underwriting, and Audit operations to meet WCB’s mission and corporate objectives.
• Represent WCB-Alberta externally, liaising with employer associations, safety partners, and employers to discuss policies, procedures, pricing programs, and system improvements.
• Develop objectives, budgets, and plans to ensure optimal resource allocation and service delivery.
• Build and lead a high-performing team of engaged professionals committed to delivering exceptional risk management services.
• Ensure alignment with broader corporate goals by collaborating with the Planning and Priorities Committee and other internal teams.
• Monitor trends and developments in risk management at the provincial, national, and international levels, recommending new strategies as appropriate.
• Champion a customer-focused culture, fostering innovation and continuous improvement.

Your experience and skills:

• Undergraduate degree in Business, Social Sciences, or a related field; MBA is an asset.
• Extensive management experience in risk management, insurance, or a related field, with a deep understanding of WCB policies and legislation.
• Exceptional interpersonal and communication skills, with demonstrated ability to build and maintain strategic relationships.
• Proven track record in leadership, strategic planning, and performance management.
• Strong analytical and problem-solving skills, with a focus on innovation and adaptability in a dynamic environment.
• Ability to navigate complex organizational dynamics and engage effectively with diverse stakeholder groups.

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from home and physical office) that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

As required by the position, the successful candidate must reside in Alberta and be able to work in person in our downtown Edmonton office.  Final candidates for this position are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions and wages.

Please apply online by submitting a cover letter and resume to Careers – WCB Alberta. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Closing Date:  January 29, 2025