Director, EMEA South Business Operations

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• This leader will partner with the Group Vice President & General Manager of EMEA South and their management team to drive strategy and business results
• Following guidance received from EMEA drives all facets of the multi-year planning process including assessment of the specific market opportunity, sales resource allocation, territory and quota assignment, and appropriate alignment between the different functions within the area
• Build a management cadence and rhythm of the business rigor leveraging analysis of trends and performance that resulting in predictability, accountability, accuracy and improved decision making
• Lead and drive all operational aspects of the function including Forecast Reviews and accuracy, Pipeline Reviews and key initiatives performance.
• Implement comprehensive pipeline reporting tracking from top of funnel to customer value realization, account development and retention.
• Enable the salesforce to adopt winning behaviors by reinforcing training and access to sales content and assets
• Ensure best practice implementation and operational excellence across entire function.
• Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers spend with customers and partners.
• Participate in cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity

Qualifications
In order to be successful in this role we are looking for:

• Extensive relevant experience in Sales Operations at a senior management level preferably in a matrix organization
• Solid financial/analytical background with an operationally mindset
• Experience working in technology and ideally including SaaS companies
• Exceptional business partnering and relationships skills
• Strong coordination and presentation skills
• Leadership and people management skills
• Sharp business judgment, ability to see "big picture" and to prioritize, problem-solver mindset
• Encompasses the 5 C's of Creativity, Critical thinking, Curiosity, Communication and Collaboration
• High energy, organized, disciplined execution skills with excellent attention to detail and the ability to work in a fast-paced and change driven environment
• Proficient with CRM management and other relevant sales automation and reporting tools

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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