Director, eCommerce Engineering

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Computer Science or Information Technology. A combination of education, training, and experience may be considered in lieu of a degree.
• 10+ years in software engineering, including enterprise commerce or other high-volume transactional platforms
• 5+ years leading engineering teams, including leading through other leaders
• Current technical depth — you can read a pull request, hold your own in a design review, and write working code when it's needed
• Modern eCommerce architecture and integration experience, and the cloud fluency to go with it
• Experience scaling web applications for global reach and high availability — CDN and edge caching, multi-region deployment, redundancy and failover, peak capacity planning
• A track record of owning platform KPIs and SLAs, and of partnering with Product and UX to shape both the roadmap and the experience it delivers — not only executing someone else's
• Functional command of commerce capabilities — quoting, ordering, catalog, pricing, and fulfillment — and a feel for how real customers and sellers use them

Certain states and localities require employers to post a reasonable estimate of the salary range. A reasonable estimate of the current base pay range for this position is $200,000 to $231,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay. 

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US Benefits Website

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email [email protected].

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#LI-REMOTE

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the Internal WWT IT Team, and why join?   

The Internal WWT IT team is the backbone of our company’s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company’s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.   

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will have a direct impact on the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team. 

About the role

You'll own our unified eCommerce platform — the digital connection between our customers and everything they buy from us, delivering one consistent experience across multiple brands.

The new platform is in the early phases of rollout. The foundation is in place and the first capabilities are shipping, which means the architecture, the standards, and the roadmap ahead are still open. You'd be joining early enough to shape what this platform becomes rather than inheriting someone else's finished system — and early enough that the decisions you make in your first year will still be visible in it years from now.

You'll lead roughly 30 employees through their leads: three functional delivery teams covering quoting and ordering, catalog and inventory, and fulfillment; two parallel run teams keeping the existing WWT and Softchoice storefronts healthy through the migration; and shared architecture, business analysis, QA, and UX groups spanning all of them.

This is a leader-of-leaders role, but you won't disappear into people, priorities, and trade-offs alone. You'll stay close enough to the technology to earn your teams' trust and to know when a plan won't survive contact with reality — sitting in design reviews, weighing in on architecture debates, reading pull requests, and picking up a story when it makes sense. We are not looking for someone who manages by dashboard.

Technical depth alone won't be enough. You'll need to become a functional expert in our commerce capabilities — how quoting, ordering, catalog, and fulfillment actually work for the customers and sellers who use them every day — and to bring that judgment into the room when we decide what to build and how it should behave.

What you'll own

• Our unified eCommerce platform — the foundation of this role. One platform delivering a consistent customer experience across multiple brands, digitally connecting our customers to the products and services they purchase from us. It is early in its rollout, so its architecture and direction are still yours to shape. Today that also means the WWT and Softchoice storefronts and customer enablement, run in parallel while the new platform comes online.
• Order Status — including AI-powered agents that surface order details, and shaping where we take AI in the product: how internal and external users interact with order data, and what we're willing to automate.
• Customer Projects — a single digital experience representing every phase of a customer engagement, bringing quoting, inventory, services, and the KPIs customers need to succeed into one view, with self-service security and access controls inside their account.

Build and unify the organization

• Finish unifying the eCommerce engineering organization across WWT and Softchoice — one cohesive team culture, shared engineering standards, and consistent delivery practices across every team.
• Design and implement a staffing plan that builds healthy, high-performing teams capable of delivering across all platform areas.
• Hold your leaders accountable for execution and results, and ensure that each team has what it needs to hit their goals.

Stay hands-on and set the technical direction

• Participate in design as a contributor, not only a reviewer — working through architecture decisions with the team.
• Pick up a story often enough to know how the codebase and deploy path actually feel.
• Provide technical leadership and direction, working directly with the teams.
• Bring AI-native engineering practices into the day-to-day work of your teams — how they design, build, review, and ship.
• Raise the engineering bar: testing discipline, code quality, observability, and recovery speed.

Know the product as well as the platform

• Become a functional expert in our commerce capabilities — quoting, ordering and checkout, punchout, catalog and pricing, configurators, fulfillment — fluent enough to discuss them with sellers, customers, and business stakeholders without a translator.
• Partner with Product and UX to make the customer experience an ideal one, not merely a working one. Weigh in on flows, friction, and trade-offs early, while designs are still cheap to change.
• Bring the customer's and the seller's point of view into engineering decisions — you should be able to say what a change will actually feel like for the person on the other end of it.
• Use usage data, support escalations, and direct customer feedback to shape what your teams take on next.

Deliver results

• Own the outcomes and the operation of the platform in every way. Delivery, quality, reliability, cost, and customer experience all land with you.
• Deliver Customer Projects — quoting, inventory, services, and KPI views, plus the self-service access and security controls — to a high bar.
• Define the KPIs and SLAs across the platform, Order Status, and Customer Projects, and use the data to measure adoption, performance, and customer impact.

Communicate and partner

• Serve as the primary voice for eCommerce engineering strategy with senior leadership, stakeholders, and cross-functional partners — including progress, risks, and the trade-offs behind your decisions.
• Translate the needs of internal operations teams and external customers into clear priorities your teams can act on.
• Partner across IT, the business, and Softchoice to make the eCommerce integration succeed on both sides.
• Work closely with Product Managers to shape and pressure-test the roadmap — influencing priorities while respecting product ownership.