The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
We are seeking a Director of Digital Product Management to define and drive the end-to-end vision and strategy for our Enterprise Observability platform (Logging, Metrics, Tracing, Events – MELT).
This leader will own the evolution of observability capabilities across a portfolio of tools and platforms, ensuring a cohesive, scalable, and future-ready ecosystem that supports thousands of engineers and SREs.
Operating at the intersection of product strategy, platform architecture, and emerging innovation, you will shape how observability evolves across the enterprise—including advancements in AI-driven observability, AIOps integration, and intelligent automation.
This is a platform strategy leadership role, not a feature-product role. Success requires systems thinking, strong product judgment, and the ability to align multiple stakeholders around a unified vision.
- End-to-end product vision for observability, connecting logging, metrics, tracing, and events into a unified platform experience
- Portfolio strategy across observability tools and platforms, including rationalization, vendor strategy, and long-term roadmap decisions
- Identification and incubation of next-generation capabilities, including AI/ML-driven observability and automation
- Product strategy and roadmap, aligned to enterprise needs, scalability, and cost efficiency
- Deep understanding of customer needs (developers, SREs, platform teams) to inform product direction
- Partnership with Engineering, SRE, and App Support teams to ensure successful delivery and operationalization
- Lead and develop a team of Product Managers, setting a high bar for product thinking, execution, and impact
- Define a cohesive vision across MELT capabilities, ensuring a consistent and scalable observability ecosystem
- Drive portfolio-level decisions including build vs. buy, open source vs. vendor strategy, and platform consolidation
- Partner with Engineering to deliver highly scalable, reliable distributed observability platforms
- Shape and advance emerging capabilities such as AI observability, intelligent alerting, and signal correlation
- Ensure observability platforms integrate effectively with AIOps, incident management, and cloud ecosystems
- Establish and track product success metrics tied to platform value, efficiency, and long-term sustainability
- Communicate product strategy, tradeoffs, and outcomes effectively to senior leadership and cross-functional stakeholders
Minimum Qualifications
- 8+ years of experience in Product Management, with strong experience in platform, infrastructure, or developer products
- 3+ years of experience leading and developing Product Managers
- Experience defining product strategy across multiple tools or platforms, not just a single product
- Strong understanding of observability systems and telemetry (logs, metrics, traces, events)
- Experience working with distributed systems, microservices, and cloud-native architectures
- Proven ability to influence and align stakeholders across complex, federated organizations
- Excellent communication and strategic thinking skills
Preferred Qualifications
- Experience with implementing OpenTelemetry and modern observability ecosystems (e.g., Prometheus, Grafana, ELK, cloud-native tooling)
- Experience with platform portfolio rationalization or vendor strategy
- Exposure to AIOps, AI/ML in observability, or intelligent automation
- Experience in large-scale enterprise or regulated environments
Leadership Traits for Success
- Thinks in terms of systems and platforms, not features
- Strong product judgment with the ability to make complex tradeoffs
- Balances long-term vision with pragmatic execution
- Drives alignment across teams through influence and clarity of vision
- Comfortable operating in ambiguity and complexity
- Passionate about improving developer and platform experience at scale
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 8+ years of experience in Product Management
- Strong experience with platform, infrastructure, or developer products
- 3+ years of experience leading and developing Product Managers
- Experience defining product strategy across multiple tools or platforms
- Strong understanding of observability systems and telemetry, including logs, metrics, traces, and events
- Experience with distributed systems, microservices, and cloud-native architectures
- Ability to influence and align stakeholders across complex, federated organizations
- Excellent communication and strategic thinking skills
- Experience implementing OpenTelemetry and modern observability ecosystems such as Prometheus, Grafana, ELK, or cloud-native tooling
- Experience with platform portfolio rationalization or vendor strategy
- Exposure to AIOps, AI/ML in observability, or intelligent automation
- Experience in large-scale enterprise or regulated environments
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
