The Global Digital Acceleration team (GDA) is looking for a Digital Product Management (DPM) Engagement Lead, to drive adoption and improved ways of working for our Digital Properties across the enterprise. The DPM Engagement Lead acts as the lead facilitator, partnering with product managers, product owners, business leaders, technology leaders and other collaborators to activate and evolve our digital practices and capabilities. You will also support improved ways of working for teams and business units to continuously deliver value in a timely manner.
In summary, the DPM Engagement Lead will assume the role of a key partner in assigned Business Units to ensure we increasingly provide an exceptional digital customer experience, differentiated from our competitors, to drive industry leading outcomes.
Position Responsibilities:
- Collaborate through ongoing engagement with business units and digital product leadership to advance their maturity in digital practices and team ways of working
- Contribute to and align on strategies, roadmaps, and plans for transfer of knowledge and skills to business units and related digital product leadership teams, enabling long-term growth and improvements to digital customer capabilities
- Develop fit-for-purpose approaches to aid digital property teams in realizing digital customer leadership goals inside the organization.
- Work with teams to analyze current state and close gaps relative to our vision, to enable maturity against digital practices and ways of working.
- Partner with the training team to identify needs and develop strategies in support of organizational knowledge build.
- Support the development and ongoing improvement to our DPM toolkit to support Digital Product Management across the org
- Drive community engagement through active participation (online & in person) in communities of practice and other forums
- Stay connected to emerging trends and standard methodologies related to digital product management in contributing to evolving our global, industry-leading mandate.
- Contribute your own subject matter expertise to our global digital team’s evolving guidelines and standards:
- Contribute thought leadership and build out the Product Management practice capabilities, framework, and operating model
- Support the GDA in implementing the product operating model so that the organization is structured to deliver end-to-end value for the customer
- Drive continuous improvement, find opportunities for process improvement and efficiency gains, ensuring they are sustained over time
- Supervise the efficiency of the operating model in line with internal goals and market trends, and make vital adjustments
- Use your strong analytical and problem-solving skills with the ability to interpret and leverage data to influence decision-making
- Collaborate with product leaders, SMEs, and instructional designers to build engaging, hands-on workshops that bridge theory and practice
- Contribute to design and delivery of transformative learning experiences that empower product teams to excel in a rapidly evolving landscape.
- Identify further opportunities for training, tooling and processes that the GDA could add to our portfolio of resources
Required Qualifications:
- 7-10+ years of digital product management experience with a comprehensive understanding of digital engagement
- 10+ years working in an agile, digital product management environment
- Extensive knowledge on digital practices and governance
- Product Management certification
- MBA, engineering or equivalent degree preferred
Preferred Qualifications:
- A persuasive communicator adept at building trust and recognized as a key leader in the organization
- Passionate about emerging digital customer enablement technologies and their impact on user experiences
- Organizationally savvy with a curiosity about influencing action.
- Intellectually curious and thrives in ambiguous environments.
- Experienced with Executive-facing communication and presentation.
- Skilled with Stakeholder management and communication
- Proficient in definition of outcomes, communicating progress, and facilitating planning meetings.
- Knowledgeable in digital product management, agile ways of working and Human Centered Design (HCD) concepts
- Background in Financial Services/Insurance is a plus
When you join our team:
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Toronto, OntarioWorking Arrangement
Salary range is expected to be between
$110,530.00 CAD - $205,270.00 CADIf you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
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What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
