Director, DB Pension Administration

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together
We are seeking an experienced Director to lead our Pension Administration operations based in Toronto, overseeing a large-scale team delivering exceptional service to our diverse client portfolio. This strategic leader will drive operational excellence, foster team development, and ensure sustainable business growth while maintaining high client satisfaction and employee engagement.

Here’s How

• Lead and inspire a team of approximately 80 professionals serving a large number of clients

• Drive operational strategy and excellence across multiple client engagements

• Champion organizational culture and employee engagement initiatives

• Spearhead business growth and market expansion opportunities

• Ensure consistent delivery of superior client service and satisfaction

What You'll Do
 

Strategic Leadership & Business Growth

• Develop and execute strategic plans aligned with TELUS Health's business objectives

• ­Support new business opportunities and market expansion initiatives

• ­Build and maintain strategic relationships with key clients and industry partners

• ­Drive innovation and digital transformation initiatives within the department

• ­Contribute to the evolution of TELUS Health's pension administration services
   

Operational Excellence

• ­Ensure consistent achievement of service level agreements across all client accounts

• ­Optimize resource allocation and capacity planning across multiple client engagements

• ­Implement and monitor key performance indicators (KPIs) for operational efficiency

• ­Drive continuous improvement initiatives and process optimization

• ­Manage departmental budget and financial performance
   

People Leadership

• ­Build and maintain high-performing teams through effective talent management

• ­Implement and sustain comprehensive training and development programs

• ­Drive employee engagement and retention initiatives

• ­Working with our centralized recruitment team, lead recruitment strategies to support team growth and succession planning

• ­Foster a culture of innovation, collaboration, and continuous learning
   

Client Portfolio Management

• Ensure high client satisfaction across the entire portfolio

• Oversee the development and implementation of client service strategies

• Monitor and enhance client satisfaction metrics

• Lead resolution of complex client issues and escalations

• Identify opportunities for service expansion within existing clients
   

Risk Management & Compliance

• Ensure compliance with regulatory requirements and internal policies

• Develop and maintain risk management frameworks

• Oversee quality assurance programs

• Lead audit preparations and responses

• Ensure best practices for data security and privacy

What You Bring

• 15+ years of relevant experience in pension administration or related field

• Minimum 5 years of senior leadership experience managing large team

• Advanced degree in mathematics, finance, administration, actuarial science, or related field

• Proven track record of driving operational excellence and business growth

• Strong understanding of pension industry trends and regulatory environment

• Excellence in strategic planning and execution

• Outstanding leadership and team development capabilities

• Superior client relationship management skills

• Exceptional communication and presentation abilities

• Fluency in English, both written and verbal. Any level of French language proficiency is beneficial.
   

Leadership Competencies:

• Strategic thinking and business acumen

• Change management and organizational development

• Strong decision-making and problem-solving abilities

•  Ability to lead through influence and collaboration

• Excellence in stakeholder management

• Results-oriented with a focus on operational efficiency

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.