JOB SUMMARY
The Director of Data Product Management is a leadership role responsible for developing, implementing, and continually refining our customer data product strategy from its foundational stages. This individual will define, develop, and execute the strategy for our core customer data products, ensuring they meet the evolving needs of Highmark and our customers. This individual will lead a team of product managers and analysts focused on specific areas of customer data, driving the realization of our Customer Data Product Strategy vision to empower downstream teams with personalized, high-quality, and timely interactions. This role requires a strong leader who can translate strategic opportunities into actionable product roadmaps, champion data quality and governance, and foster a data-driven culture. A robust technical background and the ability to effectively collaborate with engineering teams are paramount to success in this role.
ESSENTIAL RESPONSIBILITIES
Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Product Strategy & Vision
Define and articulate a clear product vision and strategy, communicating it effectively to stakeholders across the organization. Conduct market research, competitive analysis, and customer insights to identify unmet needs and opportunities for product innovation. Apply Human Centered Design principles to develop new products and experiences that delight and create durable customer and business value
Socialize product strategy and roadmap with key stakeholders and obtain buy-in
Develop and maintain a comprehensive multi-year product roadmap that aligns with the company's strategic goals and segment/market trends.
Identify & develop relationships with stakeholders to foster collaboration and influence business strategies & adjust product roadmap & strategy.
Product Development & Management
Lead the product development process from ideation to launch, working closely with cross-functional teams including engineering, design, technology, operations, marketing, and sales.
Define product requirements, user stories, and acceptance criteria, ensuring alignment with experience strategy, business objectives, and customer needs.
Manage product backlog, prioritize features, and track progress against timelines, budgets, and value realization
Conduct user testing and gather feedback to continuously improve product usability and performance.
Product Lifecycle Management
Monitor product performance metrics, analyze data, and identify areas for improvement.
Develop and implement strategies for product optimization, growth, and expansion.
Manage product in accordance with our Product Management lifecycle from launch to sunset, ensuring smooth transitions and minimizing disruption to customers, and engaging appropriate teams (research, design, marketing, engineering) as needed throughout lifecycle.
Team Leadership & Collaboration
Build, mentor, and lead a high-performing team of product managers and analysts.
Develop and deliver messaging that provides clear direction with needed context and strategic connection for teams.
Foster a collaborative, innovative and data-driven culture within the product team.
Lead teams through complex organizational or strategic changes with intention and optimism while maintaining team morale.
Effectively communicate product vision, strategy, and progress to stakeholders at all levels.
Industry Expertise & Compliance
Stay abreast of industry trends, regulations, and best practices in the health care sector & ensure comply with relevant regulations and industry standards.
Other duties as assigned or requested.
EXPERIENCE
Required
7 years of experience in product management, strategy, operational improvement, and/or consulting or other relevant experience, preferably within the health insurance industry.
5 years of experience in Management or leadership role
Preferred
- Proven leadership in developing and executing data product strategies from foundational stages with a focus on translating strategic opportunities into actionable product roadmaps for core customer data products, preferably within the health insurance industry
- 7+ years in defining, developing, and continually refining customer data product strategies, ensuring alignment with evolving organizational and customer needs, and empowering downstream teams with personalized, high-quality, and timely data interactions.
- Strong technical background with a deep understanding of data quality, governance, and data-driven culture principles, coupled with the ability to effectively collaborate with engineering teams to deliver robust data solutions.
SKILLS
Through knowledge of membership, rates, financial, economic and competitive data
Excellent written, interpersonal, communication, and presentation skills
Excellent analytical, problem-solving, and decision-making skills
Proven track record of successfully developing and launching innovative products that meet customer needs and drive business growth
Knowledge of software development lifecycle, from planning to delivery
Experience developing business cases, and building ROI for programs from planning through execution
Strong understanding of the health insurance and health system landscape, including regulatory requirements, market dynamics, and customer behavior
Ability to lead and motivate teams, fostering a collaborative and results-oriented environment
Experience using sketches, flow diagrams, wireframes, mockups, prototypes, member experience blueprints, and visual concepts
EDUCATION
Required
Bachelor’s degree in Business Administration, Healthcare Administration, or a related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
None
Preferred
None
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$126,400.00Pay Range Maximum:
$236,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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Top Skills
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms.
A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best.
Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia.
We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions.
We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
