Think of this role as a General Manager for Data & AI in this space: setting the vision, shaping the roadmap, and turning data into measurable business impact. You’ll partner closely with Product, Engineering, and business leaders to prioritize investments, guide innovation, and ensure data and AI are core to how we operate and grow.What You'll Do
Set the Vision
Define and lead the data and AI strategy for Post-Purchase and Innovation, aligning it tightly with company priorities and customer outcomes
Partner with executive leadership to influence technology investment decisions, trade-offs, and long-term roadmap planning
Drive smarter usage and optimization of existing platforms across Fulfillment, Returns, and Customer Support using data-driven insights
Build and Lead a High-Impact Team
Hire, lead, and inspire a cross-functional team of data scientists, analysts, and data product managers
Create a culture of ownership, curiosity, and delivery—coaching the team on both technical excellence and business impact
Deliver complex initiatives in collaboration with Engineering, Data Engineering, Product, and Business teams
Drive Experimentation & Learning
Champion a test-and-learn mindset, embedding experimentation into how technology decisions are made
Lead experimentation design, measurement frameworks, and testing strategies across initiatives
Apply advanced analytical techniques to evaluate outcomes, run “what-if” scenarios, and provide clear recommendations
Advance Algorithms & AI
Oversee the design, development, and deployment of algorithms and models that improve efficiency, reduce cost, and elevate customer experience
Ensure models are scalable, explainable, and aligned with real-world operational needs
Be a Connector & Storyteller
Translate business challenges into actionable data and AI initiatives
Communicate complex technical concepts with clarity and confidence to non-technical partners
Present insights, progress, and recommendations to senior and executive leadership
Proven experience leading data and/or data science teams, ideally in fulfillment, returns, or innovation-driven environments
Strong hands-on foundation in Python and SQL, with the ability to guide technical direction
Retail or marketplace experience strongly preferred
Exceptional leadership, communication, and influence skills
A track record of building teams, driving strategy, and delivering real business outcomes through data
Skills Required
- Proven experience leading data and/or data science teams
- Strong hands-on experience with Python
- Strong hands-on experience with SQL
- Exceptional leadership, communication, and influence skills
- Track record of building teams, driving strategy, and delivering business outcomes through data
- Retail or marketplace experience
Gap (gapinc.com). Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gap (gapinc.com). and has not been reviewed or approved by Gap (gapinc.com)..
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered, alongside programs that support physical, mental, and financial wellbeing. Feedback suggests eligible employees can also leverage tools like FSAs and additional wellbeing resources.
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Leave & Time Off Breadth — Paid time off, company-paid holidays, and multiple leave options (sick, disability, and family leave) create broad time-away coverage. Some roles start with substantial PTO accrual and can access flexible leave arrangements.
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Wellbeing & Lifestyle Benefits — A generous cross-brand merchandise discount is a standout perk, complemented by commuter benefits, on-the-clock volunteer hours, and matching donations. Feedback suggests these lifestyle benefits add meaningful value beyond base pay.
Gap (gapinc.com). Insights
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
