ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively.
Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.
Role Summary
The Director, Customer Success is a vital, hands-on leadership role responsible for the overall success, health, and growth of a dedicated portfolio of customer accounts.
You will manage a set of accounts directly while leading and mentoring a cross-functional team consisting of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs).
You will ensure coordinated execution to drive maximum customer value and business retention and will be directly accountable for achieving high Net Retention Rate (NRR) and Gross Retention Rate (GRR) targets for the portfolio.
You will partner closely with Product, Engineering, Sales, and Support to accelerate customer value, influence roadmap decisions, and continuously improve operational excellence.
Core Responsibilities- Lead Retention & Growth Strategy: Drive the overall post-sales strategy, focused on maximizing NRR, securing timely renewals, and identifying significant upsell/cross-sell opportunities across the portfolio of accounts handled.
- Team Management: Directly manage and coach a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Guide CSMs on effective renewal management, executive relationship building, and strategic Account Plan creation. Simultaneously, provide technical guidance to CSEs on platform configuration, workflow automation, and AppSec best practices.
- Manage Multi Level Relationship with Customers - Ensure multi level relationships are built with Customers, and level 1 grievances by senior stakeholders at Customers are addressed.
- Operational Excellence: Oversee all customer success activities, including deployment, adoption, defining success criteria, and executing a robust Quarterly Business Review (QBR) cadence.
- Risk Management & Health: Proactively monitor customer health scores, identify accounts at risk, and lead the development and execution of recovery plans to ensure sustained satisfaction and platform utilization.
- Customer Advocacy: Act as the voice of the customer, efficiently managing the feedback loop by prioritizing feature requests and escalating issues to Product and Engineering teams.
- Team Leadership & Development: Mentor team members, manage performance, and conduct weekly portfolio syncs focused on progress, alignment, and problem-solving to ensure a high-performing, self-sufficient unit.
- Substantial experience (12+ years total, 5+ years managing a team) in a leadership role within a Security SaaS Customer Success environment.
- Strong knowledge of the Application Security and Vulnerability Management domain.
- Proven proficiency with AI tools and prior, hands-on experience utilizing CRM and Customer Success (CS) management platforms (e.g., Salesforce, Hubspot, Vitally, Gainsight, Totango, etc.)
- Demonstrated ability to lead a team in a fast-paced, high-growth environment.
- Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus.
- This is a high-impact, high-visibility leadership role where you directly influence both customer outcomes and ArmorCode's revenue.
- You will manage a powerful portfolio / team combining strategic CSMs and technical CSEs, allowing you to mentor and foster deep professional growth across the team.
- Operate as an executive-level partner to customers and a critical voice internally, helping to shape the Product roadmap.
- You will deepen your expertise in cutting-edge security fields while enjoying a competitive compensation package and a culture defined by our 5H values.
Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible.
Equal Opportunity
ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.
Top Skills
What We Do
Agile DevOps, cloud, microservices, and open source have all dramatically accelerated application delivery and complexity. Today’s AppSec teams depend on a collection of point security products that each represent an overlapping piece of the puzzle and lead to siloed manual processes. This leaves them struggling to gain the visibility, insight, and process scale they need to identify and protect the ever-changing and growing application risk surface. This resulting AppSec Chaos means applications ship fast without the assurance of shipping securely, leaving organizations at risk of breaches and losses.
The ArmorCode AppSecOps Platform is the solution to this challenge. The ArmorCode AppSecOps platform integrates with your security ecosystem to de-duplicate, correlate, and orchestrate findings in a single platform so security and development teams can realize holistic visibility, flexible agility, and cross-team collaboration. Companies of all sizes scale their AppSec effectiveness by 10x or more with ArmorCode through Application Security Posture Management, Unified Vulnerability Management, and DevSecOps automation. ArmorCode’s no-code orchestration platform allows organizations to automate manual processes saving time and money.
ArmorCode's customers include several marquee Fortune 500 companies, several of which are #1 brands in their respective categories, as well as hyper-growth cloud-native technology companies. Irrespective of whether an organization has 100 developers or 100,000 developers, ArmorCode can secure its application security posture and bolster its vulnerability management program.
ArmorCode is a winner of the 2022 SINET 16 and TiE 50 awards and is listed in Gartner’s ASOC (Application Security Orchestration and Correlation) Hype Cycle report.
ArmorCode was spotlighted by Nasdaq four times in 2022 and is a proud sponsor of AppSecCon 2022 and the 2023 Davos Cyber Future Dialogue
