Director Customer Onboarding; Learning Enablement

Are you ready to design and scale an innovative onboarding engine that accelerates Time-to-Value and drives digital transformation across the global AECO industry? We are seeking a strategic leader to bridge the gap between global strategy and regional execution, shaping the future of customer enablement worldwide.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.

With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be at the forefront of designing a unified, global implementation and learning engine that directly influences product adoption and secures long-term revenue growth. You will transform complex training models into a scalable digital ecosystem, directly impacting the way millions of professionals interact with our AECO solutions.

Key Exciting Responsibilities

• Design and govern a single, world-class onboarding framework that is adaptable across different languages, cultures, and regional AECO regulations.

• Establish the global standards for customer and partner certifications to ensure a high bar for implementation quality worldwide.

• Direct the creation of industry-leading, paid training programs tailored to key AECO personas to accelerate product adoption.

• Full accountability for the Training business unit revenue and gross margin while ensuring alignment with global sales cycles.

• Recruit and lead a global team of Onboarding Managers, Instructional Designers, and Trainers across multiple time zones.

Essential Skills & Experience

• You have 8+ years of experience in Customer Onboarding, Implementation, or Professional Services Enablement within a B2B SaaS environment.

• You have proven experience managing a multi-million dollar training profit and loss statement with a focus on maximizing gross margins through digital scalability.

• You have deep familiarity with AECO workflows and the digital transformation challenges within these sectors.

• You hold a Bachelor degree in Education, Engineering, or a related field.

Bonus Points For

• Experience overseeing instructional design using frameworks like ADDIE or SAM.

• Proficiency with modern Learning Management Systems, Professional Services Automation tools, and Customer Relationship Management platforms like Salesforce.

Logistics

Location: Remote

Travel Requirement: 30%

Global Onboarding Strategy, Learning and Development, Customer Enablement, P and L Management, AECO Workflow, Professional Services, Instructional Design, Salesforce, Docebo, Kantata

Compensation:  Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits:  Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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