Director, Customer Insights

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

People Leader

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Raritan, New Jersey, United States of America, Remote (US)

Job Description:

Johnson & Johnson's Family of Companies is recruiting for a Director, Customer Insights to be located in Raritan, NJ, or Cincinnati OH, to support our Medical Technology surgery business.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting!

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

The Director, Customer Insights leads the Customer Insights organization and is responsible for transforming commercial, customer, and market data into actionable business insights that drive growth, commercial effectiveness, and strategic decision-making. The role serves as a trusted strategic partner to Field Sales Organization (FSO), Key Account Management (KAM), Marketing, Commercial Operations, and senior leadership teams by delivering analytics, performance measurement, customer intelligence, and commercial recommendations that improve business outcomes.

The Director establishes the vision, strategy, priorities, operating model, and capabilities of the Customer Insights function while ensuring analytics investments translate into measurable business impact across the commercial organization.

Key responsibilities include:

• Set the vision, strategy, priorities, governance, and operating model for the Customer Insights function, ensuring alignment with commercial objectives and enterprise priorities.
• Lead, develop, and enable a high-performing insights organization with clear roles, stakeholder ownership, engagement models, and capability-building priorities.
• Serve as a strategic advisor to Sales, KAM, Marketing, Commercial Operations, and senior leadership by translating business questions into actionable insights, recommendations, and decision-support tools.
• Oversee commercial analytics, executive scorecards, business reviews, dashboards, KPI reporting, pricing and contract analytics, and account planning effectiveness tools.
• Direct customer segmentation, targeting, opportunity identification, market intelligence, and customer analytics initiatives that improve prioritization, coverage, engagement, and commercial activation.
• Lead analytics support for annual sales planning, strategic planning, commercial transformation, resource allocation, scenario analysis, and growth initiatives.
• Build cross-functional partnerships with Sales, Marketing, Commercial Operations, Digital & Commercial Innovation, Data Science, IT, Finance, and executive stakeholders to align priorities, analytical approaches, and decision-making frameworks
• Champion innovation in reporting, automation, visualization, predictive analytics, customer intelligence platforms, and emerging technologies to accelerate insight delivery and business impact

Team / Scope: Leads a team of direct reports dedicated to turning commercial data into business decisions:

• Delivering trusted, actionable insights that influence leadership decisions.
• Improving commercial performance through analytics-driven recommendations.
• Enhancing sales force effectiveness and customer engagement strategies.
• Building scalable reporting, measurement, and business intelligence capabilities.
• Strengthening stakeholder relationships and organizational alignment.
• Developing a high-performing, strategically aligned Customer Insights team.
• Driving measurable business impact through insight generation, prioritization, and execution support.

Key Competencies:

• Enterprise mindset with strong commercial, financial, customer, and market acumen
• Ability to translate analytics into strategic choices, executive narratives, and actionable decisions
• People leadership that builds capability, clarity, accountability, inclusion, and future-ready talent
• Influence across matrixed teams, including change leadership, adoption management, and stakeholder alignment
• Operational discipline across prioritization, governance, performance management, and data-driven decision-making

Qualifications:

• Bachelor’s degree required; Business, Marketing, or Finance preferred
• Minimum 7 years of commercial experience (healthcare, or related), including sales , Sales leadership, Marketing, Professional Education;3- 5 years of people leadership required
• Demonstrated leadership capability including the confidence to lead and manage through change is required
• Track record of success working within a matrix organizational environment and enterprise mindset decision-making is required
• Strong understanding of customer needs, ability to use data/analytics to drive targeting and performance management preferred
• Demonstrated leadership in strategic planning and project management with documented results
• Strong business and financial acumen; uses metrics to manage performance and trade-offs
• Proven track record of mentoring and developing talent and building a diverse pipeline
• Strong stakeholder management skills, including influence and solution-oriented collaboration

This position will be based in Raritan NJ, Cincinnati OH, or remote and require approximately 25-50% travel.

Benefits Summary:

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:
  • Vacation – up to 120 hours per calendar year
  • Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
  • Holiday pay, including Floating Holidays – up to 13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year

Additional information can be found through the link below!

https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers. Internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

Required Skills:

Preferred Skills:

Commercial Awareness, Consulting, Customer Intelligence, Customer Relationship Management (CRM), Developing Others, Field Sales Management, Field Sales Support, Inclusive Leadership, Leadership, Lead Generation, Operations Management, Performance Measurement, Process Improvements, Sales Enablement, Sales Leadership, Sales Leadership Development, Sales Practices, Sales Support, Sales Team Leadership, Sales Team Management, Sales Training, Stakeholder Management, Strategic Sales Leadership, Succession Planning

The anticipated base pay range for this position is :

$150,000.00 - $258,750.00

Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.