Director of Customer Growth

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The Director of Customer Growth Sales will lead the EMEA Customer Growth sales organisation and is responsible for executing its sales strategy cross-selling and up-selling into our existing customer base. This individual will work closely with Customer Success to drive customer retention, expansion, and utilisation. They will also be a liaison between new business sales, marketing, product, and engineering to support and engrain the short- and long-term needs of the sales organisation with regards to emerging technologies.
You will scale and build a high-performance sales organisation that reflects Klaviyo's core values as well as the sales team's competency matrix. This is reflected by leading by example when it comes to: taking data-driven action; being customer obsessed; always learning; being motivated by challenges; operating with integrity and honesty with all internal and external stakeholders; and exhibiting radical candor and extreme ownership.
How you will make a difference:

• Provide day-to-day direction to lead, rapidly scale, and grow a team of EMEA Customer Growth Sales Managers with 15-20 AEs across multiple segments and regions.
• Execute the vision and growth strategy for our EMEA Customer Growth team, from ENTR to SMB, and outline a path to deliver exceptional outcomes.
• Create detailed plans to deliver on ambitious revenue targets, prioritising efforts for maximum impact on customer and business expansion outcomes.
• Set a data-driven operational cadence to create pace in a fast-growth environment.
• Drive excellence in our sales motions, scaling our messaging and sales mechanics to increase efficiency and productivity.
• Operate in tandem with cross-functional teams in product, marketing, partnerships, solution architecture, finance, legal, and customer success to deliver exceptional end-to-end customer experiences that translate into strong revenue growth and retention.
• Oversee all EMEA talent management and engagement aspects, in partnership with sales leadership, People Operations, and Sales Enablement, to cultivate a culture of inclusivity, resiliency, and integrity.
• Continuously develop sales leadership by always leading from a place of empathy, partnership, and expertise.
• Deliver executive-level presentations and business reviews to a variety of audiences cross-functionally and at the C-suite level.
• Perform other related duties as assigned.

Who You Are:

• 4+ years of sales leadership experience, experience at a hyper-growth SaaS company preferred.
• 1+ years leading front-line sales managers.
• Proven ability to profitably and quickly scale revenue. Experience driving new business, cross-selling to current customers, and driving retention. Previous experience growing revenue quickly at scale a strong plus.
• A strategic go-to-market operator with an understanding of how to pull growth levers across product, marketing, partners, and success.
• Proven ability to build customer empathy and provide input to product development to meet current and future customer needs to stay ahead of competition and expand our technology portfolio.
• An exceptional leader with an ability to build and inspire high-performing teams.
• Demonstrated success operating in a cross-functional environment and delivering outcomes.
• Analytical/problem-solving data-driven mindset.
• Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team.
• Results-oriented, highly motivated, enthusiastic attitude and the ability to work independently.
• Excellent verbal and written communication skills.
• Strong leadership and presentation presence to a variety of external and internal stakeholders.

The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law
Base Pay Range in Local Currency:
£120,000 - £180,000 GBP
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.