Director - Customer Engineer (India-Based)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Unique Opportunity 

This is permanent role based in Ahmedabad, Gujarat, India. Candidates must be open to relocating to Singapore or Taiwan for an initial assignment of 6 to 9 months upon joining and after completing the first 12 months, they will be expected to transition to India .

As a Customer / Field Service Engineer Leader, you will play an integral role in supporting the first private semiconductor FAB in India and in building the semiconductor ecosystem within the country. This position offers the prospect of advancing your career alongside the industry while establishing a high-performing team from the ground up. 

To learn more about life as a Field Service Engineer, visit the Field Service Engineer page.  

Responsibilities 

• Building the Organization: Responsible for creating the Field Service Organization, which includes hiring, onboarding, and upskilling talent to meet business requirements. 

• Leadership: Provides direction, coaching, and development for team members. 

• Problem Solving: Identifies and resolves technical, operational, and organizational issues. 

• Customer Relationship Management: Maintains and develops relationships with customers. 

• Operational Management: Manages financial, manpower, and operational requirements. 

• Communication: Effectively communicates business progress, goals, and updates. 

• Safety Practices: Ensures appropriate safety practices among team members. 

• Quality Improvement: Promotes processes to reduce cycle time and drive continuous improvement. 

Domain Skills 

• Sound Industrial Engineering practices related to the Semiconductor Domain (e.g., preventive and corrective maintenance). 

• Comprehensive understanding of the semiconductor industry, wafer FAB equipment, and chip manufacturing processes. 

• In the absence of semiconductor domain experience, an equivalent background in biotechnology manufacturing or pharmaceutical manufacturing is preferred. 

Experience - 15+ Years

Education 

• Bachelors/Masters in Engineering or Equivalent. Preferably in Mechanical, Electrical, Mechatronics, Industrial, Chemical and Metallurgy.  

• Additional Certifications complementing the Semiconductor, Pharma or Biotechnology domain will be a value add. 

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. To learn more about our commitment to DEI visit the Applied Materials Inclusion page. 

Additional Information

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The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.