Director, Customer Advocacy (Remote)

We’re looking for a Director of Customer Advocacy to take our global advocacy engine to the next level. This is a critical leadership role responsible for shaping how our most strategic customers engage with and champion Drata. You’ll develop a bold, enterprise-ready advocacy strategy that strengthens brand reputation, accelerates growth, and deepens customer loyalty.

You’ll work at the intersection of Customer Success, Marketing, Sales, and Product — ensuring the voice of the customer is not just heard, but drives action and innovation across the company.

What you’ll do:

• Design and execute a comprehensive advocacy strategy for enterprise customers, including reference programs, case studies, testimonials, customer advisory boards, and community engagement.
• Partner cross-functionally with Marketing, Sales, Customer Success, and Product to embed advocacy into the customer journey and influence go-to-market initiatives.
• Develop scalable processes for identifying, nurturing, and activating advocates at all stages of the customer lifecycle.
• Elevate enterprise voices through compelling content, speaking opportunities, peer networking programs, and strategic co-marketing.
• Measure and report on the performance of advocacy initiatives, aligning with business objectives like retention, expansion, and brand awareness.
• Build strong relationships with top-tier customers, becoming a trusted partner and unlocking long-term advocacy potential.

What you’ll bring:

• 10+ years of experience in Customer Marketing, Customer Advocacy, or related functions in B2B SaaS.
• Experience working with enterprise customers in a SaaS security or compliance environment (required).
• Strong strategic thinking paired with operational excellence — you can build and scale programs that drive measurable results.
• Exceptional communication skills with a knack for storytelling and customer-centric messaging.
• High EQ and executive presence; comfortable working directly with C-level stakeholders both internally and externally.
  Passion for amplifying the customer voice and building genuine, lasting relationships.

Benefits:

• Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
• 100% paid short and long term disability plus life + AD&D benefits
• Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
• Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
• Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
• 401K: Reach your financial goals while reducing your taxes

This role will receive a competitive base salary, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected salary ranges for this role are below, subject to change. 

Tier 1: $203,400 - $251,300

Tier 2: $183,100 - $226,200

Tier 3: $162,700 - $201,000

You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.