At Chewy, it is our mission to be the most trusted and convenient destination for pet parents and partners - vets and service providers - everywhere. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Chewy is looking for a Director, Culture & Inclusion to help lead the enterprise-wide Culture & Inclusion team that will build, embed and scale the programs that build an inclusive and high-performing culture. The ideal candidate will be a leader and builder to assess culture program needs/gaps and build embedment strategies that proactively align to Chewy's operating principles and business objectives. Lead the team in crafting innovative Culture & Inclusion initiatives, partnering collaboratively across talent areas. This position reports to the Senior Director, Talent & Inclusion in Chewy's global HR department and can be based in any of our main corporate offices in Plantation, FL, Bellevue, WA or Boston, MA.
What You'll Do
Culture Strategy & Operating Principles Integration
- Leverage insights from engagement surveys, listening mechanisms, and culture diagnostics to shape ongoing priorities and programming.
- Integrate change management practices to ensure cultural alignment during periods of growth or organizational transformation.
- Implement and help develop a comprehensive culture strategy that supports Chewy's mission, values, and business priorities, with plans to measure the efficiency of different strategies.
- Oversee enterprise-wide initiatives from strategy to execution, ensuring successful delivery or Culture & Inclusion programs on time and in budget.
- Function as a key champion for Chewy's Operating Principles, deeply embedding them into Team Member lifecycle moments.
- Partner with internal customers to build mechanisms, routines, communications, and programming that reflect and reinforce Chewy's desired culture and behaviors.
- Stay abreast of current industry standard methodologies, trends, and relevant regulations in workplace culture and inclusion to ensure Chewy remains innovative and compliant.
Inclusion & Belonging
- Lead the development of plans to promote inclusion and value diverse perspectives in HR processes and team dynamics.
- Consult and advise across the enterprise to ensure that processes and programs strengthen equity and inclusive standard methodologies are built into organizational strategies.
- Partner with cross-functional Team Members to ensure culture and inclusion efforts are cohesive, scalable, and aligned with Chewy's mission and Operating Principles.
- Use data to measure the effectiveness of different pilots, programs and initiatives to advise future investment.
- Drive initiatives that foster inclusive leadership and a strong sense of belonging across all levels of the organization.
- Create scalable mechanisms that operationalize inclusive behaviors across leadership practices, team engagement, and business processes through strong cross-functional collaboration and influence.
- Provide oversight and guidance for Chewy's Team Member Resource Groups (TMRGs), empowering Team Member-led communities that foster connection, belonging, and development across the organization.
Collaboration & Leadership
- Partner closely with C-suite and executive leaders to ensure culture and inclusion are embedded within overall business and operational strategy.
- Collaborate with Corporate Affairs, Communications, and Business Operations to align messaging, storytelling, and engagement initiatives.
- Coach, mentor, and develop a team of direct reports to build internal capabilities, expand career growth, and foster a culture of accountability and high performance.
- Collaborate with executive leadership, HRBPs, Talent Management, Talent Development and Communications to drive culture and engagement initiatives.
- Serve as a culture strategist and trusted advisor to senior leadership, using data and foresight to shape decisions that drive both Team Member experience and enterprise outcomes.
What You'll Need
- Ownership of key culture and inclusion metrics such as employee sentiment, engagement, and retention trends to demonstrate impact and value.
- Experience designing and scaling inclusion and culture programs across geographically distributed teams.
- Background in motivating change within high-growth or transformation environments preferred.
- 7+ years of progressive experience in similar roles, including organizational development, organizational culture, HR, or a related field.
- Proven track record of crafting and delivering culture, inclusion, or engagement strategies in a quickly growing, matrixed environment.
- Expertise in data analysis and translating insights into meaningful action. Proven ability to identify systemic barriers through data, recommend interventions and measure outcomes.
- Demonstrated experience leading enterprise-wide initiatives aligned to company mission, culture and strategic goals through a disciplined approach to project management.
- Experience embedding inclusive leadership practices and building inclusive cultures. Effective written and oral communication, facilitation, and influencing skills, with a consistent track record to gain consensus from senior leaders.
- Bachelor's degree or equivalent experience in Organizational Development, Human Resources, Psychology, Business, or a related field; advanced degree or relevant certifications (e.g., SHRM, HCI, PROSCI) a plus.
Why Chewy?
- Join a hard-working, pet-loving team united by our customer-first attitude.
- Help shape a vibrant, innovative, mission-based culture where Team Members can thrive, grow and do their best work.
- Lead high-impact work that touches every Chewtopian-and strengthens our mission to serve pet parents everywhere.
If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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