Director, Creative

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As the Director, Creative, you are passionate about developing and executing innovative and engaging marketing campaigns and content. You play a crucial role in shaping our brand's visual identity and storytelling. You lead creative direction, content development, and team collaboration. You guide and mentor a team of creative professionals, fostering their professional growth and ensuring alignment with overall company goals. You consistently bring thoughtful, innovative ideas to the table. You are experienced in vetting and adopting new technology and tools, with a focus on AI, as part of the creative process and production of work.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Bring our brand to life across channels, while evolving and upleveling the performance of all marketing assets
• Interpret marketing briefs to inspire breakthrough creative that delivers on business goals from concept to execution, including hands-on design work as needed
• Manage in-house creative team responsible for design and content 
• Provide creative direction and vision for marketing campaigns, content, and brand identity, defining opportunities to represent our brand in thoughtful, cohesive, and effective ways
• Oversee the creation of multimedia content, including graphics, videos, and written materials, that align with our brand and marketing strategies
• Collaborate closely with marketing, product, and design teams to ensure creative assets are aligned with campaign objectives and brand guidelines
• Establish and track key performance metrics related to creative initiatives, making data-driven adjustments as needed
• Develop accountability measures for creative effectiveness, aligned to internal metrics/targets

Qualifications:

• Bachelor's or Master’s degree in Marketing, Fine Arts, Design, or related field; or equivalent experience
• 12+ years of experience in creative roles, with a strong portfolio showcasing creative work
• 5+ years experience in people leadership
• Extensive creative experience in both multi-media campaigns (video, podcast) and design 
• Proven track record of developing and executing successful creative campaigns
• Familiarity with creative software and tools
• SaaS experience highly preferred
• Experience working in a high- growth start up strongly preferred

What Will Help You Succeed in This Role:

• Experience in the tech or marketing industry, particularly in creative leadership
• Innovation and a passion for pushing creative boundaries to achieve marketing goals
• Strong understanding of visual design principles and storytelling
• Excellent communication and collaboration skills
• Ability to lead and inspire a creative team
• Demonstrated experience with the latest AI tools and technology

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $122,000-$152,000 plus 10% annual bonus. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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