Jobs at Housecall Pro

Own the onboarding experience for new SaaS customers, guiding account activation, adoption, product utilization, and early value realization. Serve as the primary customer contact, answer questions, troubleshoot technical issues, reinforce product value, and collaborate with Sales, Account Management, Engineering, Marketing, and Support. Identify expansion and retention opportunities, communicate customer feedback, manage onboarding timelines, and improve processes and customer outcomes through qualitative and quantitative insights.

Serves as a trusted People advisor to managers across the employee lifecycle, supporting hiring, onboarding, transitions, performance management, employee relations, and team development. Uses people data to inform decisions and improve HR programs and processes. Leads or contributes to recruitment initiatives, interview planning, candidate evaluation, employer branding, internal events, and people programs while ensuring consistent policy compliance.

Own product discovery and operations for strategic enterprise partners. Lead requirements gathering, product demonstrations, gap analyses, API integration planning, prototypes, partner escalations, and feature delivery tracking. Translate operational needs and usage data into actionable requirements for Product and Engineering teams. Collaborate with Legal, Business Development, and Product on agreements, prioritization, and solution design while optimizing workflows and escalation processes.

Designs and improves AWS cloud infrastructure and shared compute platforms using Terraform, Terragrunt, Kubernetes, EKS, and ArgoCD. Automates operational processes, troubleshoots infrastructure and deployment issues, monitors system health, supports staged rollouts, and partners with engineering teams on secure, scalable infrastructure. The role includes documentation, code reviews, on-call participation, incident response, and improving developer experience and operational reliability.

Drive product vision, strategy, roadmap, and execution for enterprise mobile capabilities. Conduct customer research, analyze feedback and usage data, collaborate with design, engineering, marketing, and go-to-market teams, and guide scalable feature development. Track launch metrics and adoption, iterate based on learnings, and use AI tools to improve workflows and execution.

Own product vision, strategy, roadmap, backlog, and execution for enterprise jobs and scheduling products. Conduct market and customer research, define metrics, guide UX, partner with engineering and design, coordinate launches, and optimize adoption through quantitative and qualitative feedback. Collaborate cross-functionally with marketing, sales, strategy, and operations while using AI tools and automation to improve team efficiency and product quality.

Lead strategy and execution of data-driven paid acquisition across search, social, display, and affiliates. Manage budget allocation, team leadership, experimentation, AI-driven automation, channel launches, cross-functional reporting, and vendor/agency relationships to drive CAC, ROAS, LTV, and revenue growth.

As a Staff Software Engineer, you will lead software architecture development, mentor engineers, ensure code quality, and drive process improvements.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

Leads AI-assisted and agentic testing adoption across engineering teams. Designs manual and automated test strategies, MCP-based workflows, validation standards, regression systems, and machine-readable test cases. Partners with MLOps, Product, and Engineering to establish quality baselines, evaluate testing technologies, analyze root causes, improve coverage and efficiency, and measure AI ROI. Mentors engineers, governs automation practices, communicates quality risks, and drives scalable testing standards.

Lead, coach, and develop a SaaS sales team to meet KPIs (Enrollment, Attended Demos, ASP, Churn, MRR). Drive sales strategy, performance management, training, client relationships, and team culture to achieve revenue targets.

Designs and maintains automated testing for API, web, and mobile applications; develops test plans, frameworks, and CI/CD processes; applies AI-assisted testing; investigates quality issues; improves testing standards; and mentors engineers. Partners cross-functionally to identify risks, improve testability, and deliver reliable software.

Lead product management initiatives focusing on customer acquisition, onboarding, and retention. Drive product-led growth strategy and manage a team of growth product managers.

Build, maintain, and own scalable, reliable software systems; collaborate with product, design, and engineers; participate in architecture and code reviews; troubleshoot and optimize production systems; mentor junior engineers; apply emerging technologies (including AI) to improve product and developer productivity.

Lead database reliability and scalability for production systems: own monitoring, tuning, sharding/partitioning, replication topologies, disaster recovery, schema design, migrations, and automation using IaC and scripting while partnering with engineering teams.

Build and maintain scalable, reliable software; own features end-to-end; participate in architecture, design, code reviews, and production monitoring; collaborate with product and design; adopt AI tools to improve productivity.

Design, build, and execute automated and exploratory tests for web, mobile, and APIs using Playwright/MCP and other frameworks. Maintain automation frameworks, integrate tests into CI/CD, triage defects, use AI for root-cause analysis and flaky test management, and collaborate with cross-functional teams to ensure quality and usability.

Lead mobile QA strategy for iOS and Android: design scalable automation frameworks, define device/OS coverage, integrate testing into CI/CD, operationalize AI-assisted testing, mentor QA engineers, and drive release quality using observability and real-device platforms.

As an Account Management Associate, you'll manage relationships with high-value Pros, drive account expansion, and provide tailored solutions to enhance their success and satisfaction.

Own the initial onboarding experience for new customers (Pros), drive early product adoption, build relationships, troubleshoot technical issues, coordinate cross-functionally, identify expansion opportunities, and improve onboarding processes to ensure customer success and retention.