Jobs at Housecall Pro

Sell Housecall Pro to mid-size home service businesses via consultative, account-based selling. Run 3–4 product demos daily, manage pipeline, close deals, coordinate onboarding with specialists, and collaborate with SDRs and other AEs to grow key accounts.

Sell Housecall Pro to mid-market home service businesses using consultative, account-based techniques. Run multiple 60–90 minute demos daily, manage pipeline, close deals, and coordinate onboarding with specialists to ensure customer success and long-term partnerships.

Manage a portfolio of 100–130 high-value SaaS customers, building relationships, supporting renewals, and driving account expansion through consultative upselling and cross-selling. Analyze customer and product usage data to improve retention, conduct business reviews, maintain account SOPs, and collaborate with Sales, Customer Success, Marketing, Product, and Support to deliver customer outcomes and meet renewal and expansion KPIs.

Lead architecture and end-to-end delivery of scalable software systems, from design and implementation through deployment and monitoring. Collaborate with product, design, and engineering partners; establish technical standards; improve reliability, performance, security, and maintainability; mentor engineers; and guide AI tool adoption. The role requires strong software engineering fundamentals, architectural judgment, independent execution, English fluency, and willingness to learn Ruby.

Lead the vision, strategy, and execution of Housecall Pro’s core platform portfolio, including identity, APIs, data, search, infrastructure, developer experience, and AI capabilities. Manage and develop Product Managers, establish success metrics, guide platform adoption, and partner with Engineering, Design, Security, Data, and company leadership to prioritize investments and deliver reliable shared capabilities.

Build and maintain reliable, scalable software systems for Housecall Pro’s platform organization. Own features from design through deployment, troubleshoot complex issues, participate in architecture and code reviews, collaborate with cross-functional teams, establish engineering best practices, mentor junior engineers, and apply AI tools to improve productivity and system quality. The role supports either Identity and Access Management or API development, with Ruby as the primary technology.

Leads a team of 4–8 software engineers, overseeing hiring, mentoring, technical execution, delivery, architecture, code quality, agile processes, and career development. Partners with product, design, and technical leaders to align engineering work with business priorities, improve team efficiency, resolve technical debt, and deliver scalable, high-quality web or mobile applications. Requires strong software engineering leadership, communication, project management, and experience using AI tools and automation.

Analyze user acquisition and engagement by instrumenting, measuring, and reporting on product performance. Partner with stakeholders to define problems, build measurement plans, transform data, and deliver insights via dashboards and written analysis to drive data-informed strategies.

Leads the enterprise product management function, defining product vision, strategy, roadmap, and portfolio performance for franchise, private equity roll-up, and multi-location customers. Oversees product execution, team leadership, customer and market insight integration, cross-functional alignment, budgeting, resource planning, KPIs, risk management, and executive communication. Partners closely with enterprise sales, engineering, design, marketing, and customer success to drive innovation, adoption, differentiation, growth, and profitability across the enterprise product portfolio.

Leads architectural strategy and complex software initiatives across Enterprise engineering domains. Designs scalable, secure, reliable systems; guides technical roadmaps, standards, design reviews, and platform improvements. Partners with cross-functional leaders, mentors senior engineers, identifies systemic risks, and establishes responsible AI-assisted development practices. Requires extensive experience with distributed systems, cloud-native platforms, microservices, and high-throughput production applications.

Designs, maintains, and scales secure, reliable MySQL and PostgreSQL systems. Responsibilities include schema and query optimization, replication, partitioning, sharding, incident response, backup and recovery, observability, disaster recovery, security, compliance, and architecture reviews. The role partners with engineering teams, provides technical guidance, evaluates database technologies, and improves long-term reliability and maintainability across production systems.

Develop and deploy features for native iOS and Android applications. Lead code and architecture reviews, improve performance and scalability, resolve technical issues, maintain engineering standards, collaborate with product teams, run experiments and A/B tests, and write automated tests. The role also provides technical guidance and strengthens mobile development practices across the team.

Enroll prospective home service professionals in Business Coaching by identifying business challenges, demonstrating tailored coaching solutions, conducting program walkthroughs, addressing objections, and using consultative outreach across multiple channels. The role emphasizes customer growth, strong communication, problem-solving, collaboration, continuous learning, and effective use of AI tools.

Engage prospective home-service professionals, identify business challenges, and use consultative selling to enroll them in business coaching programs. Deliver program walkthroughs, explain tailored solutions, address objections, conduct multi-channel outreach, and provide excellent customer service. Collaborate with internal teams, learn continuously, improve processes, and help customers leverage coaching to scale their businesses.

Guide customers through data integration and migration, analyze data quality, identify and resolve anomalies, support validation and system synchronization, and document troubleshooting practices. The role communicates recurring data trends to product and engineering teams, improves operational processes, and enhances customer self-service. It requires professional QuickBooks experience, customer-facing technical support or onboarding experience, strong communication, and problem-solving skills.

Lead mobile quality strategy and scalable automation for native iOS and Android applications. Define testing, device coverage, CI/CD, release, debugging, observability, and AI-assisted testing practices. Partner with Engineering and Product to resolve complex mobile issues, establish measurable quality standards, improve QA methodologies, and mentor QA engineers.

Leads AI-assisted and agentic testing adoption across engineering teams, designing MCP-based workflows, automated test strategies, validation standards, and machine-readable test cases. Establishes QA methodologies, evaluates emerging testing technologies, measures AI ROI, performs root-cause analysis, and partners with Product, Engineering, Platform, and MLOps teams. Mentors engineers, improves automation and coverage, and communicates quality risks and outcomes to stakeholders.

Lead AI-assisted and agentic testing initiatives across engineering teams. Design automated and manual test strategies, MCP-based workflows, validation standards, regression systems, and machine-readable test cases. Evaluate testing technologies, analyze root causes, improve quality practices, and measure AI-driven outcomes. Collaborate with Product, Engineering, Platform, and MLOps teams while mentoring QA and engineering professionals and communicating quality risks and recommendations.

Leads quality strategy for native iOS and Android applications, designing scalable automated, exploratory, integration, and end-to-end testing. Owns mobile automation frameworks, device and operating system coverage, CI/CD and release quality practices, debugging and observability, and AI-assisted testing workflows. Partners cross-functionally to resolve complex mobile issues, establish measurable quality standards, improve testing methodologies, and mentor QA engineers.

Own the onboarding experience for new SaaS customers, guiding account activation, adoption, product utilization, and early value realization. Serve as the primary customer contact, answer questions, troubleshoot technical issues, reinforce product value, and collaborate with Sales, Account Management, Engineering, Marketing, and Support. Identify expansion and retention opportunities, communicate customer feedback, manage onboarding timelines, and improve processes and customer outcomes through qualitative and quantitative insights.