Director of Continuous Improvement – Business Processes

About the Opportunity

JOB SUMMARY

Lead business process optimization initiatives across our Finance organization, with a focus on leveraging SaaS technologies and emerging technology such as Agentic AI. This role will champion a culture of continuous improvement, driving efficiency, scalability, and operational excellence across our finance systems, workflows, and cross-functional processes.

The ideal candidate is a data-driven leader who can blend business acumen, process redesign, and technology enablement with a collaborative open communication style to scale our finance operations in a high-growth, SaaS environment.

MINIMUM QUALIFICATIONS

Bachelor's degree in Finance, Business, Engineering, or related field and eight to ten years of related experience

required.

Preferred: CPA, CMA, or MBA 10+ years of Finance experience. Knowledge of or Workday Certified in HCM/PAY/FIN and experience with large complex project management.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Lead Continuous Improvement Initiatives 20%

Drive end-to-end process improvement strategies across finance and adjacent functions, including billing, revenue recognition, FP&A, accounting operations, and procurement.

SaaS Optimization 20%

Evaluate and optimize the use of SaaS platforms (e.g., Workday, Jaeggar, ServiceNow, Adaptive Insights, etc.) to automate and streamline workflows.

Process Design & Documentation 20%

Design, document, and implement scalable finance processes aligned with business goals and compliance requirements.

Compliance & Controls: Ensure that process improvements adhere to internal controls.

Cross-Functional Collaboration 20%

Partner with IT, product, sales operations (should we remove?), and other stakeholders such as the ADAF’s, OTC, and global campus leadership to align systems and processes with business strategy.

Change Management: Lead change initiatives, foster user adoption of new tools/processes, and provide training where needed.

Leadership 20%

Build and lead a team of BSA’s and change professionals focused on process excellence and operational transformation.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.