Director, Content Operations

About the Role:

We are looking for a detail oriented, innovative, and proactive Content Operations Director to lead our Operations team. In this role, you will serve as the group leader, requiring excellent communication and leadership skills. You will interact with various cross-functional partners across the company, including engineering, content, partnerships, product, and international teams, to ensure a unified approach to how content is ingested and launched on Tubi.

You will oversee the entire intake pipeline from delivery through launch, creating documentation and processes, and ensuring all assets arrive ahead of schedule and are ingested and launched by the expected date.

This is a hybrid role based out of our Los Angeles or San Francisco office. You must be willing to travel to our Los Angeles or San Francisco office two days/week. 

What You'll Do:

• Manage a 30+ team of Sr. Managers, Supervisors, Program Managers, Tech Ops, Sr Associates and Associates, providing training, performance management and mentorship. 
• Oversee the content pipeline to ensure the team effectively QAs, tracks, validates, troubleshoots and manages content ingestion, while also checking and enhancing metadata to enable the timely launch of titles. 
• Report on Content Operations KPIs and collaborate with Data Science to create metrics to track progress against goals.
• Design and implement automated workflows and processes to optimize content operations and partner with Product on content platform roadmap initiatives to improve operational efficiency and scalability..
• Primary point of contact for cross-team collaborations involving Content Operations, including live events, localization, systems changes and updates
• Create collaborative relationships with team members across many departments and teams, including Content Acquisitions, Content Partnerships, Originals, International, Product and Engineering
• Evaluate, implement, and manage operational third-party applications and services such as Aspera, FrameIO, Virtual Edit Bays, AWS, QA, dubbing, and Audio Description generation
• Oversee third-party vendor relationships, inclusive of negotiations, establishing workflows, technical integration and managing invoices
• Ensure the team is structured effectively to scale and support the company’s goals which can include variable schedules as necessary. 
• An endless commitment to quality and the best viewer experience possible

Your Background:

• 10+ years of experience within a managerial role in supply chain management, including owning operational processes, infrastructure, growth and scale.
• Bachelor's degree from an accredited university, or equivalent work experience 
• Mastery of content ingestion and operations with proven ability to juggle a multitude of responsibilities, resolving high urgency issues, internal and external team requests
• Exceptional leadership skills with the ability to gain alignment and buy-in from the team to move forward and continually improve operations
• Bias towards action, providing input where Ops expertise is required and/or necessary
• Strong communication and organizational skills, in addition to a natural curiosity about new technologies, with the ability to implement them into our current processes.  
• Deep understanding of AWS and general cloud service technology, as well as various content management, video editing, file delivery, and other associated technologies
• General understanding of software development lifecycle 
• Passionate fan of Movies & TV

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