Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
As the Director of Content Operations at Flexera, you will lead a talented team responsible for ingestion, curation, and organization of the world's IT assets. Your mission is to turn vast amounts of semi-structured data into trusted insights that empower customers to manage and optimize their IT landscape, which include hardware, software, SaaS, cloud, containers, AI services and more.
This is a multifaceted role with several partners and objectives
Operations: Implement operational rigor, attention to quality, and a mission driven culture in a global team
Engineering: Identify opportunities and drive improvements in workflows, tooling and AI automation/augmentation
Customer Success: Create a world class customer experience and implement meaningful and ambitious SLOs
Product: Explore the future and decode the implications for the business and the team
Business leadership: Provide calm and transparency through reporting and executive summaries and readouts to help the business make informed decisions
Key Responsibilities
Own and evolve the long-term strategy for content operations to support business growth and product innovation
Evaluate opportunities to leverage AI/ML for data normalization, enrichment, and quality assurance
Lead change management initiatives to drive adoption of new tools, workflows, and operational models
Champion data accuracy, completeness, timeliness, and reliability as core tenets of operational excellence
Manage operations across global teams and time zones, fostering a unified culture and performance standard
Understand key engineering practices to guide decisions on architecture, scalability, and reliability of content systems.
We believe that the following experience is relevant
Experience with data and content operations at scale
Having implemented a mission driven culture focused on quality and customer outcomes
Direct experience with customers and collaboration with internal GTM teams
Experience with workflow optimizations through process, tooling and automation, including AI augmentation
Previous experience with IT asset management, IT vulnerability and FinOps is preferred, but not necessary
We believe that the following personal traits will enable success in this role
- Crisp, clear, and honest communication
- Data driven, always seeking to validate hypothesis with data
- Attention to detail, while also being able to take a step back and look at the bigger picture
- Hands-on approach (seek out the problems), while also empowering the team
- A talent for storytelling and inspiring a team, and for mentoring new leaders
- High emotional intelligence, able to stay calm and composed under pressure
- Ability to drive and celebrate iterative improvements while always on the lookout for transformative change
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
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What We Do
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.
More than 50,000 customers subscribe to our technology value optimization solutions, delivered by 1,300+ passionate team members worldwide. To learn more, visit flexera.com
Why Work With Us
People work here for, well, the people. People stay for the camaraderie with smart, passionate teams who actually like working together and managers who support them. We also offer competitive benefits, hybrid working and unlimited time off.
Our inclusivity scores are in the top benchmark and we are consistently rated a “great place to work.”
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