Director, Client Services - RIS Life Products

Description and Requirements
The Team You Will Join
Join MetLife's RIS Life Products Servicing organization, a dynamic team where we are committed to providing exceptional customer service and innovative insurance solutions. We value creativity, collaboration and a passion for excellence.
The Opportunity
We are seeking a motivated individual to join the leadership team as the Director of Client Services for RIS Life Products. On a day-to-day basis, you will be responsible for the service delivery for complex private placement corporate owned life insurance plans managed by MetLife's Specialized Benefit Resources (SBR) line of business. This role is pivotal in ensuring client satisfaction, operational excellence, and strategic alignment with business goals. The director will serve as a key liaison between clients, internal stakeholders, and cross-functional teams, driving continuous improvement and innovation in service delivery.
Key Responsibilities

• Lead team of client executives and servicing specialists who serve as the primary point of contact with sophisticated banks and insurance company clients.
• Serve as a subject matter expert on product and servicing matters related to corporate owned, bank owned life insurance, stable value wraps and alternative assets (COLI/BOLI).
• Partner with Sales, Legal, Compliance, and Product teams to onboard, service, and support clients, including matter related to tax and insurance law.
• Oversee client servicing operations for complex product implementations such as 1035 exchanges, absolute assignments, and policy issuance for private placement life insurance with stable value wraps and alternative investment options.
• Participates in customer/prospect meetings, as needed, to aid in the positioning of the products and service.
• Oversee the execution of client servicing processes, ensuring compliance with regulatory standards and internal policies.
• Collaborate with business leaders to identify and implement initiatives that enhance client experience and operational efficiency.
• Use data-driven insights to evaluate team performance and client satisfaction and guide both decision-making and continuous improvement.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• FINRA Series 6.
• Minimum 10 years of experience in client servicing, preferably within COLI and BOLI.
• Proven leadership experience managing cross-functional teams.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in project management methodologies and tools.
• Ability to develop talent.

• Expertise in private placement variable life insurance (PPVL), stable value wraps and alternative investment separate accounts within life insurance structures.
• Knowledgeable in a wide array of life insurance, tax, securities, systems and regulatory matters.
• Understanding of underwriting, pricing, illustrations, and policy issuance workflows for PPVL products.

The expected salary range for this position is $130,000- $175,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$130,000- $175,000
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